Job Overview
Location
Singapore
Job Type
Full-time
Category
Customer Success Manager
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As the Customer Success Manager for APAC at Sofar Ocean Inc., you will be the primary relationship owner for Wayfinder customers across the Asia-Pacific region, driving adoption, delivering measurable value, and building long-term partnerships that support the company’s expansion in a strategically important market.
- • You will own the full customer lifecycle for Wayfinder accounts in APAC — from onboarding and adoption through renewal and expansion — while tracking and reporting on customer outcomes such as fuel savings, CII improvement, and fleet efficiency to deepen engagement and inform strategy.
- • You will work closely with the APAC Sales Director, product, engineering, and data science teams to serve as the regional voice of the customer, influence product roadmap and go-to-market decisions, and represent Sofar at maritime industry events across key shipping hubs in the region.
- • In this high-impact, high-visibility role, you will build scalable customer success infrastructure — including playbooks, onboarding guides, and health score frameworks — while working independently in a fast-moving, distributed team environment based in Singapore with willingness to travel across APAC.
🎯 Requirements
- • 6+ years of customer success, account management, or commercial experience in a B2B SaaS or technology environment
- • Demonstrated success managing a portfolio of enterprise or mid-market accounts, including renewals and expansion revenue responsibility
- • Strong track record of driving measurable customer outcomes and translating product capabilities into business value
- • Excellent communicator — comfortable operating across levels, from vessel crews to C-suite stakeholders, and across cultures throughout APAC
- • Experience working in or closely with the maritime, logistics, or energy sectors is highly preferred
- • Based in Singapore with willingness to travel across the APAC region
🏖️ Benefits
- • Opportunity to work with a mission-driven company focused on ocean intelligence and sustainability, contributing to reduced emissions and a sustainable future for the planet
- • High-visibility role with direct impact on Sofar’s expansion in the fast-growing APAC market, working alongside global teams and influencing product and go-to-market strategy
- • Commitment to climate justice and diversity, equity, and inclusion, with active encouragement for applicants from underrepresented groups including women, LGBTQ+, BIPOC individuals to apply
Skills & Technologies
About Sofa Ocean Inc.
Sofa Ocean is a technology company focused on revolutionizing the maritime industry through advanced software solutions. They specialize in developing AI-powered platforms designed to optimize vessel operations, enhance safety, and improve efficiency for shipping companies. Their offerings include tools for route optimization, predictive maintenance, and real-time performance monitoring. By leveraging data analytics and machine learning, Sofa Ocean aims to reduce operational costs, minimize environmental impact, and provide greater visibility across the maritime supply chain. They serve a global clientele, contributing to the digital transformation of the shipping sector.
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