IT Specialist I

📋 Description

• • Join Meriton, a national leader in HVAC innovation, as an IT Specialist I, playing a crucial role in ensuring the seamless operation of IT services that empower our diverse network of high-performing companies. In this vital position within the IT Service Delivery team, you will be instrumental in supporting end-users across all business units, enabling them to achieve their daily objectives by maintaining robust and reliable technology infrastructure. Your contributions will directly impact operational efficiency and value creation for our partners and employees, embodying Meriton's commitment to excellence and continuous improvement in the commercial HVAC industry.
• • As an IT Specialist I, your day-to-day responsibilities will encompass a wide range of critical IT support functions. You will be the first point of contact for end-users, actively diagnosing and responding to support tickets, incoming calls, emails, and walk-up requests, ensuring timely resolution and effective follow-up. A significant part of your role will involve new user equipment and account setup, including meticulous deployment and license management, ensuring new team members are equipped and ready to contribute from day one. You will also be responsible for training end-users on the effective use of both hardware and software, empowering them to leverage technology to its fullest potential. This support extends to both in-person assistance and remote workers, requiring adaptability and strong communication skills to bridge geographical distances.
• • Your technical expertise will be applied to supporting a variety of Microsoft products, including Windows, Office, Office365, and other cloud-based applications, as well as various vendor-specific applications as needed. You will also be tasked with configuring and supporting iPhone and iPad devices, ensuring mobile technology integrates smoothly with our IT ecosystem. Furthermore, you will provide essential audio/video conference support for presentations and meetings, facilitating effective communication and collaboration across the organization. A key aspect of your role will be managing the inventory of all hardware and software assets, maintaining accurate records for efficient tracking and lifecycle management. This includes performing hardware and software system configuration, maintenance, and upgrades to ensure our systems are up-to-date and performing optimally. You will also play a role in evaluating existing IT products and processes, recommending changes and improvements to enhance efficiency and effectiveness.
• • You will be an integral part of the Meriton IT team, a group dedicated to supporting a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is committed to creating value and making a difference daily, striving to be the best HVAC sales and service organization in North America. This mission is achieved by being the best provider for clients, the best partner for manufacturers, the best company for employees, and the best investment for shareholders. You will work within a dynamic environment that values big ideas, great work, and building careers that matter.
• • In this role, you will have the opportunity to significantly expand your IT support skillset and gain invaluable experience within the commercial HVAC sector. You will deepen your understanding of IT service delivery, user support, and asset management. The role offers exposure to a wide array of technologies, including Microsoft products, cloud applications, mobile device management, and audio/visual conferencing systems. You will develop advanced problem-solving and analytical skills by addressing diverse technical challenges. Furthermore, you will hone your interpersonal and communication abilities by training end-users and collaborating with colleagues across different business units. This position is an excellent stepping stone for career growth within IT, providing a solid foundation for future advancement in service delivery, system administration, or other IT specializations within Meriton or the broader industry.