Job Overview
Location
Manila
Job Type
Full-time
Category
Customer Support
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for customers, providing timely and professional email support to resolve product-related inquiries and enhance overall customer experience.
- • Deliver specialized support through screen shares and live working sessions to guide customers through complex technical issues with clarity and precision.
- • Research, diagnose, and resolve a wide range of customer-reported technical problems, escalating critical issues to internal teams when necessary.
- • Assess the severity and impact of reported issues, collaborating with Product, Engineering, and Customer Success teams to prioritize and implement effective solutions.
- • Act as a bridge between customers and internal departments by sharing actionable feedback to improve platform functionality, usability, and customer satisfaction.
- • Identify recurring support trends, systemic issues, and opportunities for process or product improvements to drive continuous service enhancement.
- • Maintain accurate and detailed records of customer interactions using ticketing and project management platforms such as Zendesk and Jira.
- • Translate technical terminology and internal workflows into clear, customer-friendly language to ensure understanding and build trust.
- • Manage multiple support tickets simultaneously in a fast-paced, high-volume environment while maintaining accuracy, timeliness, and professionalism.
- • Work within a flexible hybrid model, adhering to scheduled working hours of 8:00 AM – 5:00 PM ET (11:00 PM – 8:00 AM PHT) to align with global customer needs.
- • Collaborate effectively across cross-functional teams with a professional, approachable, and empathetic demeanor to foster strong internal and external relationships.
- • Demonstrate independence and strong time management skills to prioritize tasks, meet deadlines, and deliver consistent support without constant supervision.
- • Apply a customer-centric mindset by demonstrating patience, empathy, and a commitment to resolving issues accurately and promptly.
- • Contribute to a culture of excellence by embracing CreatorIQ’s core values: being intentional, pursuing excellence every day, embracing the journey together, and being a good human.
🎯 Requirements
- • 3+ years of experience in Product Support, Customer Success, or Customer Support roles
- • Proven ability to provide technical support in a high-volume, fast-paced SaaS environment
- • Experience using ticketing systems such as Zendesk and project management tools like Jira
- • Strong written and verbal communication skills with the ability to simplify technical concepts for non-technical users
- • Demonstrated problem-solving skills and a strategic mindset for troubleshooting complex issues
- • Ability to manage multiple priorities and adapt quickly in a dynamic work environment
🏖️ Benefits
- • Flexible hybrid work model combining in-person and remote collaboration
- • Opportunity to work with global brands including Google, LVMH, Nestlé, and Sephora
- • Inclusive, values-driven workplace culture focused on growth and belonging
- • Comprehensive total compensation package detailed on CreatorIQ’s benefits page
Skills & Technologies
About CreatorIQ, Inc.
CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.
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