Job Overview
Location
11 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • The Service Team Coordinator is a remote inbound call center agent role focused on delivering VIP-level customer service to patients in a healthcare setting, directly supporting ChenMed’s mission to improve senior health and transform primary care.
- • Day-to-day responsibilities include handling inbound and outbound calls for patient scheduling, general inquiries, and service interactions; documenting interactions via web-based systems; escalating issues appropriately; collaborating across departments; and maintaining prompt, accurate service to build patient loyalty and support better health outcomes.
- • ChenMed is a family-owned, physician-led healthcare organization rapidly expanding to serve underserved senior populations, emphasizing innovation, kindness, and entrepreneurial spirit in its team culture while operating across 11 locations with a remote-friendly model.
- • In this role, you will develop strong healthcare customer service expertise, refine communication and multitasking abilities, gain experience with CRM systems in a medical environment, and grow into a trusted contributor to patient care operations with potential for advancement within a mission-driven organization.
🎯 Requirements
- • High school diploma or GED equivalent required
- • Minimum of 2 years of customer service experience in a call center or similar environment
- • Minimum of 1 year experience in a fast-paced medical office or healthcare setting (highly preferred)
- • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and keyboarding
- • Spoken and written fluency in English; bilingual ability in Spanish, Creole, or Vietnamese is a plus
- • Availability and willingness to work overtime hours as needed based on business staffing needs
🏖️ Benefits
- • Competitive hourly pay range of $17.00 to $24.26
- • Comprehensive benefits package (details available via ChenMed’s helpful documents portal)
- • Career development and advancement opportunities within a growing, family-owned organization
- • Work-life balance and supportive team culture focused on making a difference in patients’ lives
- • Eligibility for bonuses or commissions based on performance
- • Remote work flexibility with residency requirement in continental U.S. states where ChenMed operates
Skills & Technologies
About ChenMed
ChenMed is a primary care provider focused on serving seniors, particularly those with complex health needs. The company operates a value-based care model, emphasizing personalized attention, preventative services, and coordinated care. Their approach aims to improve patient health outcomes, reduce hospitalizations, and enhance the overall quality of life for their members. ChenMed's physicians and care teams work closely with patients to manage chronic conditions, address social determinants of health, and foster strong patient-doctor relationships. They are dedicated to delivering high-quality, compassionate healthcare that prioritizes the well-being of their senior patient population.
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