This job has expired
This position was posted on January 30, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Corporate Office
Job Type
Full-time
Category
Customer Support
Date Posted
January 30, 2026
Full Job Description
đź“‹ Description
- • Are you an innovative and entrepreneurial-minded individual with an exceptional work ethic and ambition? Do you possess a natural ability to inspire others with your kindness and joy? If so, ChenMed is looking for you to join our rapidly expanding team as a Service Team Coordinator. We are transforming healthcare for seniors, and we need great people to help us change lives every day, for both our patients and our team members.
- • As a Service Team Coordinator, you will be at the forefront of our patient engagement, responsible for handling inbound customer service calls. Your primary focus will be on patient scheduling, addressing general inquiries, and managing other crucial patient service interactions. This role is pivotal in ensuring every patient interaction is an opportunity to support their journey towards better health and to contribute to the key business functions of our department and medical centers. This is a fully remote position, offering the flexibility to support our initiatives and medical centers across all ChenMed family of companies.
- • Your dedication to providing excellent customer service will be paramount. You will serve our valued patients in strict accordance with corporate policies and regulations, consistently striving to achieve and exceed department quality, compliance, and productivity standards. Your commitment will ensure a high level of customer satisfaction and reinforce ChenMed's mission to provide superior, patient-centered healthcare.
- • Key Responsibilities and Contributions:
- • Deliver exceptional customer service in a fast-paced, structured call center environment, ensuring every patient feels heard, valued, and supported.
- • Make sound and timely decisions that align with established department standards, procedures, and policies, demonstrating critical thinking and problem-solving skills.
- • Meticulously document all patient interactions using our advanced web-based technology, maintaining accurate and comprehensive records.
- • Collaborate effectively and professionally with employees across various levels and departments, fostering a cohesive and supportive work environment.
- • Proactively follow up with patients to confirm their satisfaction with the services received, ensuring a positive and lasting impression.
- • Cultivate and maintain strong business relationships by providing prompt, accurate, and empathetic service, thereby promoting patient loyalty and trust.
- • Articulate clear and concise responses to patient inquiries, adhering to the ChenMed core model for care and demonstrating a deep understanding of our services and values.
- • Embrace a continuous improvement mindset, actively seeking opportunities to enhance patient experience and operational efficiency.
- • Adapt to evolving responsibilities and take on additional duties as assigned and modified at the manager's discretion, showcasing flexibility and a willingness to contribute to the team's success.
- • Uphold the ChenMed promise: "You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need."
- • Contribute to ChenMed's vision to positively change American healthcare through primary care innovation for the neediest populations.
- • Support the mission to provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff, and patients, delivering superior outcomes and a compassionate experience.
- • Play a vital role in creating a healthcare system specifically designed for our patients' needs through dedicated doctors, a supportive team, and customized technology.
- • Achieve value through scalable innovation, resourcefulness, and accountability, embodying ChenMed's core operational principles.
- • Embrace the opportunity to be part of a growing organization that is rescuing more and more seniors from inadequate healthcare, making a tangible difference in their lives.
- • Work remotely, bringing your dedication and skills to our national team, contributing to our goal of providing accessible and high-quality primary care.
- • Maintain a professional and positive demeanor, reflecting the joy and kindness that are central to the ChenMed culture.
- • Ensure adherence to all compliance and regulatory requirements, safeguarding patient information and upholding ethical standards.
- • Actively participate in team meetings and training sessions to stay updated on best practices and company initiatives.
- • Utilize your clear speaking voice and excellent communication skills to effectively interact with a diverse patient population.
- • Leverage your experience with web-based customer relationship management systems to efficiently manage patient interactions and data.
- • Strive for excellence in all aspects of your role, contributing to the overall success and reputation of ChenMed.
- • This role is critical in ensuring seamless patient experiences and supporting the operational efficiency of our medical centers, directly impacting our ability to serve our communities.
- • You will be empowered to make a difference, contributing to a company that is not just a healthcare provider but a movement dedicated to improving lives.
- • We are looking for individuals who are passionate about service, driven by a desire to help others, and eager to grow within a dynamic and supportive organization.
- • Your contributions will directly impact our ability to achieve our mission and vision, making healthcare more accessible and effective for seniors.
- • Join us in our quest to redefine primary care and create a healthier future for all.
🎯 Requirements
- • A minimum of 2 years of customer service experience required, preferably in a call center or fast-paced medical setting.
- • High school diploma or GED equivalent required.
- • Ability to meet department standards and goals in quality assurance, handle time, and schedule adherence.
- • Clear speaking voice in English is required.
- • Must reside within the Continental United States in a State where the company is established as a business entity.
- • Experience with web-based customer relationship management (CRM) systems is a plus.
🏖️ Benefits
- • Competitive hourly pay range of $17.00 - $24.26, commensurate with experience.
- • Comprehensive benefits package, including health, dental, and vision insurance.
- • Opportunities for bonuses or commissions, reflecting performance and contribution.
- • Career development and advancement opportunities within a rapidly growing organization.
- • Generous paid time off and holiday schedule.
- • Retirement savings plan options.
- • Employee assistance program for personal and professional support.
- • A supportive and collaborative work environment with a focus on work-life balance.
- • The opportunity to make a significant positive impact on the lives of seniors and the healthcare system.
Skills & Technologies
Remote
About ChenMed
ChenMed is a primary care provider focused on serving seniors, particularly those with complex health needs. The company operates a value-based care model, emphasizing personalized attention, preventative services, and coordinated care. Their approach aims to improve patient health outcomes, reduce hospitalizations, and enhance the overall quality of life for their members. ChenMed's physicians and care teams work closely with patients to manage chronic conditions, address social determinants of health, and foster strong patient-doctor relationships. They are dedicated to delivering high-quality, compassionate healthcare that prioritizes the well-being of their senior patient population.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
