Agentic Solution Engineer

Netomi AI Inc.

Job Overview

Location

Gurugram

Job Type

Full-time

Full Job Description

📋 Description

• As an Agentic Solution Engineer at Netomi AI Inc., you will serve as a pivotal technical leader bridging pre-sales, AI architecture, and product innovation to design and deploy scalable agentic AI solutions for enterprise clients. Your work will directly enable global brands like Delta Airlines, MetLife, and MGM to automate complex customer experience workflows using Netomi’s no-code platform, driving measurable improvements in efficiency, cost reduction, and service quality.
• You will collaborate closely with enterprise customers, sales, product, and engineering teams to understand business objectives, translate AI vision into technical architectures, and build proof-of-concepts and production-ready agentic workflows that integrate seamlessly into existing CX ecosystems.
• Day-to-day responsibilities include: conducting technical discovery workshops with clients to map customer journey pain points to AI agent capabilities; designing and configuring agentic workflows using Netomi’s platform, including intent recognition, dialogue flows, API integrations, and decision logic; customizing AI agents for industry-specific use cases such as travel rebooking, insurance claims, or telecom support; validating solutions through rigorous testing, performance tuning, and user acceptance testing; creating technical documentation, solution blueprints, and implementation guides for client and internal teams; presenting technical proposals and demos to stakeholders, including C-suite and IT leaders; supporting sales cycles by providing expert technical guidance during RFPs, POCs, and solution workshops; collaborating with product teams to feed real-world implementation insights into platform roadmap enhancements; staying current on advancements in LLMs, agentic AI, and enterprise automation to continuously improve solution design; and mentoring junior engineers and sharing best practices across the solutions team.
• Netomi is a fast-growing, venture-backed AI company at the forefront of the agentic AI revolution, trusted by Fortune 500 enterprises to transform customer experience through autonomous AI agents. Backed by WndrCo, Y Combinator, and Index Ventures, the company fosters an innovative, mission-driven culture where technical excellence and customer impact are deeply valued. You’ll join a collaborative, high-impact team of engineers, AI specialists, and customer success professionals who are passionate about pushing the boundaries of what AI can achieve in real-world enterprise settings.
• In this role, you will develop deep expertise in agentic AI architecture, enterprise integration patterns, and AI-driven customer experience transformation. You’ll gain hands-on experience designing and deploying large-scale AI solutions for global brands, sharpen your skills in technical consulting and solution selling, and position yourself as a trusted advisor in the emerging field of agentic automation. This role offers significant growth potential into leadership positions in solution architecture, AI product management, or technical pre-sales, while allowing you to make a tangible impact on how the world’s largest companies serve their customers.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field; equivalent practical experience may be considered.
• Proven experience in technical pre-sales, solution engineering, or consulting roles, preferably with SaaS, AI, or enterprise software platforms.
• Strong understanding of AI/ML concepts, including natural language understanding (NLU), dialogue management, and agentic workflows; hands-on experience with LLM-based systems is a plus.
• Proficiency in designing and configuring integrations via APIs (REST, JSON), webhooks, and middleware platforms; experience with enterprise systems like CRM (Salesforce, Zendesk), ERP, or CCaaS is highly desirable.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Ability to thrive in a fast-paced, startup environment and manage multiple priorities with strong organizational and problem-solving skills.

🏖️ Benefits

• Competitive salary and equity package aligned with market standards for senior technical roles in high-growth AI startups.
• Comprehensive health, dental, and vision insurance plans for employees and dependents.
• Generous paid time off (PTO) and company holidays, plus flexible remote/hybrid work options to support work-life balance.
• Professional development stipend for conferences, certifications, and learning resources related to AI and cloud technologies.
• Access to cutting-edge AI tools and platforms, with opportunities to work on innovative projects shaping the future of enterprise automation.
• Collaborative, inclusive culture with regular team events, hackathons, and opportunities to contribute to open-source and internal innovation initiatives.

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Netomi AI Inc.

Visit Website

About Netomi AI Inc.

Netomi AI Inc. provides conversational AI software that automates customer support across email, chat, messaging, and voice channels. The platform integrates with CRM, e-commerce, and contact-center systems to resolve tickets, predict intent, and escalate complex issues to human agents. Founded in 2015, the company serves retail, telecom, financial services, and travel brands, measuring outcomes through containment rate, response time, and CSAT improvements. Headquartered in San Francisco with development offices globally, Netomi focuses on multilingual natural language understanding, reinforcement learning, and secure enterprise deployment.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.