AI Go-To-Market Specialist

Netomi AI Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Join Netomi AI Inc., a trailblazer in agentic AI for enterprise customer experience, and become a pivotal player in shaping the future of customer interactions for the world's leading brands.
• As an AI Go-To-Market Specialist, you will be instrumental in driving the adoption and success of Netomi's cutting-edge no-code AI platform, which empowers global enterprises like Delta Airlines, MetLife, and MGM to achieve unparalleled efficiency and customer satisfaction.
• This role is designed for a customer-facing professional with a proven track record in managing complex sales cycles and nurturing high-value enterprise accounts, acting as the primary point of contact and strategic advisor for key stakeholders.
• You will collaborate closely with our Chief of Staff, the Go-To-Market (GTM) team, and senior leadership to orchestrate the end-to-end sales process for our most strategic and high-value prospects.
• Your primary responsibility will be to facilitate conversations, build strategic roadmaps, and guide opportunities through the sales funnel, ensuring a seamless and effective journey from initial engagement to successful closure.
• This position demands exceptional organizational skills and meticulous attention to detail, as you will be concurrently managing several long and complex sales cycles and nurturing intricate client relationships.
• You will be expected to engage with C-level executives and other key decision-makers within prospect organizations, understanding their unique business challenges and articulating how Netomi's AI solutions can deliver transformative results.
• A significant aspect of your role will involve developing and executing tailored go-to-market strategies for enterprise clients, ensuring alignment with their specific CX objectives and business goals.
• You will serve as a trusted advisor, providing expert guidance on the implementation and optimization of AI agents across various CX use cases, leveraging Netomi's platform for maximum impact.
• The ability to translate complex technical capabilities into clear business value propositions will be crucial, enabling prospects to grasp the full potential of agentic AI and its ROI.
• You will be responsible for identifying and qualifying new enterprise opportunities, conducting in-depth discovery calls, and presenting compelling solutions that address critical customer needs.
• This role requires a proactive approach to problem-solving, anticipating potential roadblocks in the sales process and developing effective mitigation strategies.
• You will work hand-in-hand with our sales engineering and product teams to ensure that customer requirements are fully understood and that our solutions are positioned optimally.
• Building and maintaining strong, long-lasting relationships with enterprise clients will be paramount, fostering trust and ensuring their continued success with Netomi.
• You will contribute to the refinement of our GTM strategies by providing valuable market insights and feedback gathered from your interactions with prospects and customers.
• The ideal candidate possesses a deep understanding of the enterprise software landscape, particularly in AI, automation, and customer experience technologies.
• You will be expected to stay abreast of industry trends, competitive landscapes, and emerging technologies to maintain a strategic advantage for Netomi and its clients.
• This role offers a unique opportunity to work at the forefront of the AI revolution, directly impacting how the world's largest global brands conduct business and enhance their customer journeys.
• You will be a key contributor to Netomi's growth trajectory, helping to solidify our position as the leading agentic AI platform in the market.
• Embrace the challenge of managing high-stakes engagements, where meticulous planning, strategic communication, and a deep understanding of enterprise needs are essential for success.
• Leverage Netomi's no-code platform's unique selling propositions – fastest time to market, lowest total cost of ownership, and simple, scalable management – to effectively position our solutions against competitors.
• Drive the narrative around agentic automation at scale, showcasing how Netomi empowers enterprises to achieve significant efficiency gains, cost reductions, and superior customer experiences.
• Your efforts will directly contribute to Netomi's mission of transforming customer experience through intelligent automation, making you an integral part of our success story.

🎯 Requirements

• Proven experience in a customer-facing enterprise sales or account management role, with a strong focus on managing complex, long-term sales cycles.
• Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple high-priority accounts and sales processes simultaneously.
• Demonstrated ability to engage and build rapport with C-level executives and senior stakeholders within large enterprise organizations.
• Strong understanding of the enterprise software landscape, particularly in AI, automation, customer experience (CX), or related SaaS solutions.
• Excellent communication, presentation, and negotiation skills, with the ability to articulate complex technical concepts and business value propositions clearly and persuasively.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunity to work with a leading AI platform and shape the future of enterprise customer experience.
• Collaborative and dynamic work environment with a talented and passionate team.
• Professional development and growth opportunities within a rapidly expanding company.

Skills & Technologies

Onsite

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Netomi AI Inc.

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About Netomi AI Inc.

Netomi AI Inc. provides conversational AI software that automates customer support across email, chat, messaging, and voice channels. The platform integrates with CRM, e-commerce, and contact-center systems to resolve tickets, predict intent, and escalate complex issues to human agents. Founded in 2015, the company serves retail, telecom, financial services, and travel brands, measuring outcomes through containment rate, response time, and CSAT improvements. Headquartered in San Francisco with development offices globally, Netomi focuses on multilingual natural language understanding, reinforcement learning, and secure enterprise deployment.

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