AV Engineer - Associate

iCapital Network LLC

Job Overview

Location

Portugal

Job Type

Full-time

Full Job Description

📋 Description

• Join iCapital Network's dynamic A/V Team as an Associate AV Engineer, a pivotal role in supporting our rapidly expanding global corporate A/V infrastructure.
• This position offers a unique opportunity to contribute to a cutting-edge technology environment, working collaboratively across multiple international locations including the US, Canada, Portugal, Switzerland, London, Singapore, Japan, and Hong Kong.
• You will report directly to the A/V Lead, becoming an integral part of a team responsible for the entire lifecycle of Audio-Visual systems, from initial design and implementation to ongoing support, maintenance, and live event execution.
• A core aspect of this role involves managing and maintaining our robust Microsoft Teams and Zoom collaboration software architecture, ensuring seamless communication and high-quality virtual interactions for all iCapital employees.
• You will serve as a key point of contact (POC) for assigned A/V project installations, meticulously coordinating project timelines and managing vendor relationships to guarantee successful and timely deployments.
• This involves detailed planning, resource allocation, and proactive communication to ensure all installation milestones are met efficiently and effectively.
• As a POC for live events, you will be instrumental in orchestrating all A/V requirements, liaising closely with Event stakeholders to understand their needs and performing on-site pre-event kickoffs to ensure flawless execution.
• Your responsibilities will extend to providing both on-site and remote support for a wide array of A/V systems, including conference room setups, digital signage, and live event technology across all our global offices.
• This hands-on support ensures that our technology infrastructure remains operational and meets the high standards expected by our users.
• You will perform essential Tier 1 level on-site A/V service and maintenance, addressing immediate issues and conducting routine checks to prevent potential disruptions.
• A significant part of your role will involve the administration and backend management of our corporate Microsoft Teams and Zoom accounts, ensuring optimal performance and user experience.
• This includes managing user accounts, configuring settings, and troubleshooting any platform-related issues.
• Cultivating and maintaining strong relationships with iCapital's Corporate Technology teams is crucial. You will work closely with these groups to ensure alignment in service operations and the successful delivery of cross-functional collaboration solutions.
• This collaborative approach ensures that A/V initiatives are integrated seamlessly with broader technology strategies.
• You will be responsible for conducting thorough quality checks on A/V equipment and vendor work, ensuring that all installations and services meet our stringent quality standards.
• Maintaining accurate and up-to-date A/V documentation, including system configurations, maintenance logs, and support procedures, is vital for knowledge sharing and efficient operations.
• Ultimately, your efforts will directly contribute to ensuring that the end-user's workplace experience is positive, modern, and highly productive, facilitating effective collaboration and communication in a hybrid work environment.
• This role requires a proactive, detail-oriented individual with a passion for technology and a commitment to delivering exceptional service.
• You will be at the forefront of implementing and supporting the technologies that enable our global workforce to connect and collaborate seamlessly, playing a critical role in iCapital's continued growth and success.
• The opportunity to learn and grow within a fast-paced, innovative financial technology firm is significant, offering exposure to a diverse range of A/V challenges and solutions.
• You will be empowered to take ownership of your projects and contribute to shaping the future of our A/V landscape.
• This role is ideal for someone who thrives in a collaborative team setting, possesses strong technical aptitude, and is dedicated to providing a superior user experience.
• Your contributions will directly impact the efficiency and effectiveness of our internal communications and external engagements, making this a highly visible and rewarding position.
• We are looking for an individual who is not only technically proficient but also possesses excellent interpersonal skills, capable of translating complex technical information into understandable terms for various stakeholders.
• The ability to adapt to evolving technologies and embrace new challenges is key to success in this role.
• You will be an essential part of a team that is committed to excellence and innovation in the A/V domain, supporting iCapital's mission to empower investment and commerce.
• This role provides a fantastic platform to develop your career in A/V engineering within a leading fintech company, offering continuous learning and professional development opportunities.
• Your work will ensure that our meeting rooms, event spaces, and collaboration tools are always functioning optimally, supporting critical business operations and fostering a connected workplace culture.
• We value a proactive approach to problem-solving and a commitment to continuous improvement in all aspects of our A/V services.
• By joining our team, you will be contributing to a company that is at the forefront of financial technology, leveraging advanced A/V solutions to drive business success.
• This role is designed for an individual who is eager to make a tangible impact and grow their expertise in a supportive and dynamic environment.
• You will be instrumental in ensuring that iCapital's technological infrastructure keeps pace with our ambitious growth trajectory, providing the tools and support necessary for our global teams to thrive.
• We are committed to fostering a positive and modern workplace experience through the effective deployment and management of our A/V systems.
• Your dedication to quality and user satisfaction will be paramount in this role, ensuring that every interaction with our A/V technology is seamless and productive.
• This is more than just a technical role; it's an opportunity to be a key player in enabling effective communication and collaboration across a global organization.
• We encourage innovation and welcome new ideas to enhance our A/V capabilities and user experience.
• Your expertise will be crucial in maintaining and upgrading our A/V systems to meet the evolving needs of our business and employees.
• This position offers a blend of project management, technical support, and system administration, providing a comprehensive and challenging career path.
• We are excited to welcome a motivated AV Engineer Associate to our growing team in Lisbon.

🎯 Requirements

• 4+ years of experience in the service, maintenance, installation, and support of Audio-Visual integrated systems, including live events, digital signage, and conference room equipment.
• Strong knowledge of A/V collaboration technologies such as DTEN, Neat, Polycom, Crestron, Logitech, and BiAmp.
• Experience with Zoom platform administration (Zoom Meeting, Zoom Phone, Zoom Room) and Microsoft Office 365 administration (Teams, Room, and Equipment resources).
• Familiarity with Project Management platforms (e.g., Monday.com) and the ability to read/assess construction drawings, A/V line diagrams, and schematics.
• Experience with Apple macOS, iOS, Windows, and Android operating systems.
• Excellent verbal and written communication skills, with strong customer service orientation and problem-solving abilities.

🏖️ Benefits

• Competitive salary and annual performance bonus.
• Equity for all full-time employees.
• Comprehensive healthcare with 100% employer-paid health and dental insurance.
• Generous paid time off (PTO).
• Opportunity to work in a dynamic, fast-paced fintech environment with a global reach.

Skills & Technologies

iOS

Android

Junior

Remote

Degree Required

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iCapital Network LLC

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About iCapital Network LLC

iCapital Network operates a global financial technology platform that provides alternative investment access and education to financial advisors and high-net-worth investors. Founded in 2013, the company connects advisors with private equity, hedge funds, private credit, and other alternative strategies through integrated technology, research, and operational support, reducing administrative burden and enabling streamlined subscription, reporting, and portfolio management processes while maintaining institutional-grade compliance and transparency standards across the investment lifecycle.

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