Bellboy - Aethos Monterosa

Aethos Hotels & Resorts

Job Overview

Location

Champoluc

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Bellboy at Aethos Monterosa, providing personalized guest services that reflect the brand’s commitment to respite, wellbeing, and sustainable luxury.
• Greet guests upon arrival and departure with warmth and discretion, ensuring a seamless and memorable first and last impression.
• Assist guests with luggage transportation throughout the property, including to and from rooms, vehicles, and common areas, with attention to safety and efficiency.
• Offer local knowledge and recommendations on dining, activities, and wellness experiences aligned with Aethos’ curated, community-driven ethos.
• Maintain a high standard of cleanliness and organization in all public areas under your responsibility, including entrances, lobbies, and concierge zones.
• Collaborate with front desk, housekeeping, and concierge teams to anticipate guest needs and deliver proactive, thoughtful service.
• Uphold Aethos’ values of sustainability by minimizing waste, using eco-friendly practices in guest service delivery, and promoting responsible resource use.
• Respond to guest requests with urgency and empathy, whether arranging transportation, securing reservations, or providing assistance with special needs.
• Represent Aethos Hotels & Resorts with professionalism, integrity, and a deep understanding of the brand’s mission to create spaces that restore mind, body, and soul.
• Participate in ongoing training and team huddles focused on service excellence, cultural awareness, and the unique character of the Champoluc region.
• Embrace a community-oriented culture where every team member is encouraged to contribute ideas that improve guest experience and workplace wellbeing.
• Maintain a polished, approachable appearance in uniform, reflecting the quiet luxury and understated elegance of the Aethos brand.
• Work flexible hours, including weekends, holidays, and early/late shifts, to ensure 24/7 guest support during peak and off-peak seasons.
• Document guest preferences and service interactions in the property’s guest management system to personalize future stays and enhance loyalty.
• Assist with special events and seasonal programming, such as wellness retreats, local artisan markets, or guided nature excursions, as needed.
• Act as a steward of the property’s natural surroundings by promoting environmentally conscious guest behavior and supporting local conservation efforts.
• Foster a positive, inclusive team environment through mutual respect, open communication, and shared commitment to Aethos’ values.

🎯 Requirements

• Proven experience as a Bellboy, Concierge Attendant, or Guest Services Associate in a luxury hospitality setting
• Fluent in English; additional languages such as Italian, French, or German are highly valued
• Ability to lift and carry luggage weighing up to 50 lbs safely and repeatedly throughout the day
• Strong interpersonal skills with a natural ability to connect with guests from diverse cultural backgrounds
• Reliable, punctual, and able to work in a fast-paced, seasonal environment with variable hours
• Commitment to sustainability and wellbeing principles as core to daily service delivery

🏖️ Benefits

• Accommodation provided on-site at Aethos Monterosa in Champoluc
• Complimentary meals and beverages during shifts
• Access to exclusive wellness programs, including spa discounts and guided nature therapy sessions
• Paid time off aligned with seasonal operations and personal wellbeing needs
• selected_category": "Customer Service",
• "parent_category": "Operations",
• "confidence": 0.98,
• "reasoning": "The job title 'Bellboy' and the described duties—luggage assistance, guest greeting, local recommendations, and service coordination—are core to guest services in hospitality. The role aligns directly with customer service within operations, not management, sales, or other categories. The emphasis on community and wellbeing reinforces service delivery over administrative or technical functions.",
• "city": "Champoluc",
• "region": null,
• "country_code": "IT",
• "is_remote": false }

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Aethos Hotels & Resorts

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About Aethos Hotels & Resorts

Aethos Hotels & Resorts operates a collection of independent luxury hotels and residences in mountain, coastal, and urban destinations across Europe. The group emphasizes sustainable design, local culture, and immersive guest experiences. Properties include ski lodges in the Alps, beach clubs in the Mediterranean, and city retreats, each designed to reflect its environment. Aethos targets affluent travelers seeking authentic, design-forward stays with wellness, gastronomy, and adventure offerings. The company was founded by hospitality veterans and is backed by investment partners focused on long-term, responsible growth in the upscale hospitality sector.

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