Billing/Scheduling Associate II (Remote) - Obstetrics and Gynecology

Washington University in St. Louis

Job Overview

Location

Washington University Medical Campus

Job Type

Full-time

Full Job Description

📋 Description

• Obtains insurance information from patients and counsels them on alternative financial assistance options over the phone or via email.
• Schedules and registers patients for Obstetrics and Gynecology appointments remotely, with no in-person patient contact.
• Reviews and updates patient schedules as needed, ensuring accurate and timely appointment availability.
• Calls patients to provide appointment time reminders and collects required insurance information and referral forms.
• Processes internal physician referrals for clinical care within the department.
• Explains the billing process to patients and responds to inquiries from patients and third-party payers regarding charges and payments.
• Assists staff with basic account maintenance activities and provides billing process guidance to internal team members.
• Addresses patient questions related to insurance coverage and billing procedures.
• Supports scheduling operations by assisting with the distribution of reminder cards and managing results from the Relatient patient reminder system.
• Makes daily edits and temporary adjustments to provider scheduling templates based on physician input.
• Works collaboratively with team members to resolve moderately complex scheduling and billing issues.
• Performs other administrative and operational duties as assigned to support the smooth functioning of the Obstetrics and Gynecology scheduling and billing functions.

🎯 Requirements

• High school diploma or equivalent certification
• Three years of relevant work experience
• Proficiency in Billing Systems, Epic EHR, Microsoft Excel, Microsoft Word, and Microsoft Office
• Strong skills in Customer Service, Interpersonal Communication, Scheduling, and Prioritization
• Knowledge of Insurance, Third Party Claims, and Medical Office Support procedures

🏖️ Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time
• Competitive health insurance with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
• 4 weeks of caregiver leave to bond with a new child
• Tuition coverage for employee and family: 100% at WashU and 40% elsewhere after seven years of service
• Wellness programs including mental health resources, mindfulness courses, EAP, financial counseling, and annual health screenings

Skills & Technologies

Junior

Onsite

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Washington University in St. Louis

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About Washington University in St. Louis

Washington University in St. Louis is a private research university founded in 1853. It offers undergraduate, graduate, and professional programs across seven schools, including Arts & Sciences, Engineering, Medicine, Law, and Business. Located in St. Louis, Missouri, the university is classified as an R1 doctoral university with very high research activity. It operates a 169-acre Danforth Campus and a 164-acre Medical Campus, along with the Tyson Research Center. The university is affiliated with Barnes-Jewish Hospital and conducts extensive interdisciplinary research in biomedicine, engineering, social policy, and the arts.

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