Broadcast Operations Center Engineer

iHeartMedia, Inc.

Job Overview

Location

Virtual, TX

Job Type

Full-time

Full Job Description

📋 Description

• The Broadcast Operations Center Engineer role at iHeartMedia is critical to maintaining the reliability and performance of the company’s nationwide audio broadcast infrastructure, supporting the #1 audio company in America that reaches 90% of Americans monthly.
• Day-to-day responsibilities include managing technical tickets in Service Desk Plus, identifying and resolving chronic broadcast issues, maintaining technical proficiency with department tools, researching and reporting on outages, collaborating in a virtual team environment, escalating issues appropriately, and working nights, weekends, and holidays as required.
• The Broadcast Operations Center (BOC) team operates 24x7x365 to support iHeartMedia’s enterprise-wide radio broadcast umbrella, ensuring seamless transmission across RF systems, studios, automation, data networks, and telecommunications.
• In this role, you will deepen your expertise in broadcast engineering, gain experience with enterprise-scale audio infrastructure, develop cross-functional collaboration skills, and have opportunities to advance within a leading media company committed to diversity, inclusion, and innovation.

🎯 Requirements

• Experience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systems
• Experience troubleshooting multiple networking and communication protocols
• Strong understanding of broadcast concepts with hands‑on, practical experience
• Background in a customer support or client‑facing technical function
• Ability to work in a fast‑paced, multitasking technical and administrative environment with minimal supervision
• Experience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platforms
• Strong professional written and verbal communication skills

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow employees to volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – includes telephonic counseling, legal/financial consultation, emotional well-being, and family caregiving support
• A range of additional voluntary programs such as spending accounts, student loan refinancing, and accident insurance

Skills & Technologies

Remote

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iHeartMedia, Inc.

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About iHeartMedia, Inc.

iHeartMedia, Inc. is the largest audio company in the United States, operating over 860 radio stations, digital streaming services, live events, and podcast networks. It provides programming, syndicated content, advertising solutions, and audience analytics for broadcast, mobile, and online platforms, reaching more than 250 million listeners monthly.

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