Clinical Form Specialist

We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi. The role As a Clinical Form Specialist, you sit within the Clinical Enablement team and you're the person who makes Heidi's PDF forms fill accurately. Heidi detects the fields on a form; you decide what each one is called, what type it should be and how much room it needs, so the right information lands in the right box. It's careful, methodical work with a direct line to output quality. You'll work a queue of forms from Australia, the UK, the US, Canada and beyond, spanning individual clinicians through to large enterprise customers. Beyond configuration, you'll help internal teams build forms themselves and feed what you learn back to the forms and growth teams. You don't need to be a clinician, though a clinical background helps, which is why this suits someone early in their career. If you've trained in allied health, nursing or medical administration, you'll recognise most of these forms - and more usefully, you'll know what a clinician would actually write in a box that only says "notes". What you’ll do - Receive, triage and configure form requests, covering user-submitted requests, enterprise deal requirements and community form templates maintained for all Heidi users. - Set clear expectations with clinicians and internal team members - explaining what is achievable, what the trade-offs are, and why. - Label and type every field on incoming forms in Field Recognition: writing clear, specific field labels, choosing the right field type (text, number, date, checkbox, radio button, dropdown, signature) and setting character limits that hold the layout. - Configure forms end to end where a request needs more than labelling: preparing source PDFs, adding fields Heidi missed, resizing and aligning. - Surface patterns and flag edge cases from the queue, feeding insight back to the forms team and the growth team to inform what gets built next. - Contribute to the guides and worked examples that help internal teams label forms themselves, so the queue is reserved for the hard ones. - Manage your own workload across regions and urgency levels, flagging early when volume or complexity needs escalation. - Develop a working knowledge of Heidi and how clinicians use it across different specialties, settings and regions. What you'll need - A quick learner who can pick up Heidi's product fast and work autonomously with high accountability. - A highly organised individual who manages their time effectively and works autonomously with high levels of accountability. - Clear, direct communication skills - you are comfortable reaching out to a user to explain a limitation or set a realistic timeline, and you do not leave people waiting without context. - The judgement to know when to stop and ask. You can tell a straightforward form from one that needs a conversation first, and you flag the second kind early. - Patience for detailed, repetitive work done properly, including checking your own output rather than assuming it worked. - Comfort with ambiguity. You don't need every rule written down before you start, you ask good questions and you help improve the process for next time. - Strong working knowledge of Adobe Acrobat or form-building tools. You'll spend a large part of your week in it: preparing source PDFs, adding fields Heidi missed, resizing and aligning them to the layout, setting character limits and unlocking secured files. - Prior experience with software tools like Notion, Intercom, or similar is advantageous, but not required. - Genuine excitement about Heidi's mission and the potential of AI in healthcare. How we show up - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism. - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that. - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford. - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander. - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless. - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it. Why Heidi? You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally. Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career. We take care of you. We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents. We chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.