Job Overview
Location
USA MI Work-at-Home
Job Type
Full-time
Category
Data & Analytics
Date Posted
May 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Insights Data Analyst at Concentrix, you will play a critical role in transforming customer feedback into actionable business insights that drive strategic decisions for global brands. You’ll work within the VOC Analytics team to analyze voice of the customer data, helping companies improve customer experience, satisfaction, and loyalty through data-driven storytelling and consultation.
- • Day to day, you will analyze large datasets to uncover trends and patterns, build and maintain dashboards and reports using tools like Power BI or Tableau, consult with clients to define business questions, translate analytical findings into clear narratives, and present insights to both technical and non-technical stakeholders. You’ll also collaborate with cross-functional teams, apply statistical methods such as segmentation and key driver modeling, and explore innovative approaches using Python, R, or generative AI.
- • You’ll join Concentrix’s Technical Products and Services team, a global leader in intelligent transformation, where you’ll be surrounded by experts in data, design, and technology. The company is recognized for its award-winning culture, including 'World's Best Workplaces' and 'Best Company Culture,' and operates in over 70 countries, offering a dynamic, inclusive, and innovation-focused environment.
- • In this role, you’ll deepen your expertise in customer experience analytics, strengthen your storytelling and consulting abilities, gain hands-on experience with advanced analytics tools and AI, and grow your impact by influencing real-world business strategies across industries.
🎯 Requirements
- • Bachelor’s or master’s degree in social sciences, market research, business analytics, or a related field
- • 3+ years of experience in data analysis, market research, voice of the customer, or quantitative analysis
- • Proficiency in programming languages such as Python, R, or SQL
- • Experience with data visualization tools like Tableau, Power BI, or similar
- • Strong analytical and problem-solving abilities
- • Excellent communication and presentation skills
🏖️ Benefits
- • Medical, dental, and vision insurance
- • 401(k) retirement plan
- • Paid time off and holidays
- • Paid learning days
- • Comprehensive employee assistance program
- • Opportunity to work remotely (Work-at-Home)
Skills & Technologies
About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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