Job Overview
Location
Toronto, ON Hub
Job Type
Full-time
Category
Customer Success Manager
Date Posted
August 8, 2026
Full Job Description
đź“‹ Description
- • Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings
- • Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
- • Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys
- • Develop creative strategies to increase customer adoption and produce Loopio advocates
- • Collaborate with our Account Management team to drive growth and reduce churn
- • Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy
- • Measure and action on adoption data through our Customer Health Score framework
- • Work with the Product Teams to champion customer insights and stories
- • Share Customer Success stories through case studies, blog posts, and internal communication
- • Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience
🎯 Requirements
- • Impeccable written and oral communication skills
- • Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
- • Extremely analytical; you leverage data in all of your decision-making
- • Highly organized; your calendar reminders have calendar reminders
- • Results-oriented; you always have your next goal in mind and a plan to get there
- • At least 1-2 years of Account Management, Customer Success, or similar experience
- • Experience in a SaaS company is a plus
- • Experience writing sales proposals or responding to RFPs is a huge plus
🏖️ Benefits
- • Your manager supports your development by providing ongoing feedback and regular 1-on-1s
- • You will have the opportunity to elevate your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support
- • We offer a wide range of health and wellness benefits to support your physical and mental well-being
- • We’ll set you up to work remotely with a MacBook laptop, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up
- • You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment
- • Participate in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
- • Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round
- • You’ll be a part of an award-winning workplace with an opportunity to make a big impact on the business
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Loopio Inc.
Loopio provides cloud-based RFP, RFx, and security questionnaire response software for enterprise sales, security, and proposal teams. Its platform centralizes content, automates workflows, and offers AI-driven suggestions to accelerate response creation, ensure consistency, and maintain compliance. Core features include a searchable knowledge library, collaboration tools, customizable templates, and analytics dashboards. Serving technology, financial services, and professional services firms, Loopio integrates with Salesforce, HubSpot, and Slack to embed response management into existing sales processes and reduce turnaround times.
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