Job Overview
Location
Remote (EU)
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Handle inbound calls from restaurants across Lithuania and Germany to resolve ordering, delivery, and account-related issues with efficient, solution-oriented support.
- • Proactively initiate outbound calls to newly registered restaurants with high daily interest, following a structured cadence of phone calls, emails, and WhatsApp messages to qualify, convince, and onboard them within 10 days.
- • Identify and capitalize on cross-selling opportunities to increase customer lifetime value and drive additional revenue through product upselling based on restaurant needs.
- • Manage written communication channels including claim submissions, reviews, and registrations, ensuring timely and accurate resolution aligned with company policies.
- • Serve as the primary point of contact for customers in Lithuanian, German, and English, maintaining clear, professional, and empathetic communication across all interactions.
- • Collaborate with internal stakeholders including logistics, sales, and claims teams to ensure seamless information flow and swift resolution of customer issues.
- • Maintain accurate and up-to-date records of all customer interactions, notes, and outcomes in CRM and ticketing systems such as Salesforce, HubSpot, or Zendesk.
- • Track and report on key performance metrics related to customer onboarding, retention, and resolution rates, using data to inform outreach strategies and improve service quality.
- • Adapt to high-volume call environments with consistent performance under pressure, managing multiple leads and accounts simultaneously without compromising service standards.
- • Follow a target-driven approach to daily and weekly outreach goals, prioritizing leads based on potential and urgency while maintaining a high conversion rate.
- • Demonstrate strong objection-handling skills during outbound calls, addressing restaurant concerns with confidence and tailored solutions to overcome hesitations.
- • Stay informed about restaurant industry needs and operational challenges to provide context-aware support and meaningful product recommendations.
- • Work remotely from anywhere within the EU, adhering strictly to CET time zone availability for scheduled calls and team coordination.
- • Ensure all customer interactions reflect Saltz’s commitment to transparency, trust, and seamless service across the foodservice commerce platform.
🎯 Requirements
- • 1–3 years of experience in inside sales, telesales, or customer outreach roles, preferably in high-volume call environments
- • Native or C1 proficiency in Lithuanian, English, and German
- • Proven ability to handle outbound call cadences with persistence, persuasion, and target-driven results
- • Experience using CRM and ticketing systems such as Salesforce, HubSpot, or Zendesk
- • Strong phone presence, persuasive communication, and objection-handling skills
- • Ability to manage multiple accounts and leads simultaneously in a results-oriented, organized manner
🏖️ Benefits
- • Remote work flexibility within the EU with CET time zone alignment
- • Annual gross salary of 25,000–30,000 EUR
- • Opportunity to work with a rapidly growing foodtech startup backed by €20M Series A funding
- • Direct impact on expanding Saltz’s marketplace across key European markets
About Saltz
Saltz is a technology company focused on providing innovative solutions. They specialize in [mention specific areas if known, e.g., AI-driven analytics, cloud infrastructure, cybersecurity, software development]. Their mission is to empower businesses with cutting-edge tools and services that enhance efficiency, drive growth, and solve complex challenges. Saltz is committed to delivering high-quality, scalable, and secure products tailored to meet the evolving needs of their clients across various industries. The company prides itself on its team of experts who leverage deep technical knowledge and a customer-centric approach to foster long-term partnerships and achieve measurable results.
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