Desktop Support Engineer II, Executive Technical Support

Veeam Software Group GmbH

Job Overview

Location

San Jose, CA, USA

Job Type

Full-time

Full Job Description

📋 Description

• Provide exceptional, white-glove technical support to executive leadership, their teams, and other VIP stakeholders, ensuring seamless technology experiences crucial for business operations. This role requires being onsite five days a week.
• Deliver exceptional technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy; provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed; offer on-site presence for executive meetings, conferences, and special events when required.
• Manage audio/visual setup and troubleshooting for executive presentations and video conferencing; perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews; maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
• Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff; follow established ITSM/ITIL processes and maintain accurate documentation of all support activities; manage and prioritize support inventory to ensure executive technology needs are anticipated and met.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; or 7+ years of equivalent professional experience
• 4+ years of dedicated experience providing technical support to C-level executives and executive assistants
• Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms; strong Mac experience will be a plus
• Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies
• Hands-on experience with enterprise ITSM ticketing systems
• Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces
• Experience with installation, cabling, and maintenance of office technology equipment
• Ability to lift and transport equipment up to 50 lbs
• Exceptional customer service orientation with polished communication skills
• Ability to work independently with minimal supervision while maintaining accountability
• Strong analytical and problem-solving abilities with a persistent, solution-focused mindset
• Excellent written, verbal, and presentation skills suitable for executive-level interactions with discretion and professionalism when handling confidential information
• Calm demeanor and methodical approach when managing high-pressure or sensitive support situations

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Skills & Technologies

iOS

Android

Remote

Degree Required

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Veeam Software Group GmbH

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About Veeam Software Group GmbH

Veeam Software develops backup, recovery and data management solutions for virtual, physical and cloud-based workloads. Founded in 2006, the company provides software that protects and monitors data across VMware, Hyper-V, Nutanix, AWS, Azure and Google Cloud environments. Its platform offers features such as instant recovery, automated testing and ransomware protection. Headquartered in Columbus, Ohio with global operations, Veeam serves enterprises and managed service providers seeking to ensure business continuity and compliance.

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