Job Overview
Location
Remote - North to South America
Job Type
Full-time
Category
Engineering
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As Director of Support Engineering at Ashby, you will lead the strategic evolution of the Support Engineering function, operating at the intersection of Support, Engineering, and Product to define how technical support operates at scale by shaping systems, tools, and cross-functional partnerships.
- • You will lead and develop a high-performing Support Engineering organization through strong management of Support Engineering Managers and their teams, setting a clear vision for scaling the function, driving alignment across leadership, and creating an environment where managers and individual contributors can do their best work.
- • You will coach and support Support Engineering Managers in driving team performance, navigating complex technical and organizational challenges, and growing as leaders, while establishing clear expectations, providing structured feedback, and fostering accountability at every level.
- • You will play a key role in organizational design, ensuring the team structure evolves with product complexity and customer needs, identifying skills gaps, supporting hiring and onboarding, and building career paths for long-term growth within Support Engineering.
- • You will clarify ownership boundaries between Support and Engineering, develop mechanisms to reduce recurring issues, and ensure insights from Support translate into meaningful product and platform improvements.
- • You will focus on creating clarity, consistency, and leverage—ensuring priorities, processes, and decision-making frameworks scale effectively while maintaining a strong, customer-centric culture.
🎯 Requirements
- • Experience collaborating deeply with engineering teams to resolve production issues or improve product supportability
- • Ability to identify patterns in complex operational systems and design durable improvements
- • Passion for improving the customer experience through technical excellence
- • Strong technical background in software engineering, technical support engineering, infrastructure, or similar fields
- • Comfort discussing architecture, debugging approaches, APIs, integrations, and system behavior
🏖️ Benefits
- • Competitive compensation is offered
- • 10-year exercise window for stock options
- • Unlimited PTO with four weeks recommended per year
- • Twelve weeks of fully paid family leave in the US
- • Generous equipment, software, and office furniture budget
- • $100/month education budget with more expensive items covered with manager approval
Skills & Technologies
About Ashby Inc.
Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.
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