Engineer 2 - Field Services_HC

📋 Description

• • As a Field Service Engineer at GE HealthCare Technologies Inc., you will be a critical frontline representative, responsible for delivering expert technical support, comprehensive maintenance, and precise installation of GE HealthCare's advanced medical equipment and systems across Colombia.
• • This pivotal role demands a proactive approach to ensuring the optimal performance and reliability of sophisticated medical devices, directly impacting patient care and healthcare delivery.
• • You will be the primary technical point of contact for our valued clients, ensuring their utmost satisfaction through efficient problem-solving and exceptional service.
• • Your responsibilities will encompass a wide spectrum of technical duties, including the installation, meticulous calibration, routine maintenance, in-depth troubleshooting, and expert repair of a diverse range of GE HealthCare medical equipment, spanning all modalities.
• • A key aspect of your role will involve executing scheduled inspections and performing preventive maintenance (PM) services. This proactive approach is essential for guaranteeing equipment reliability, minimizing costly downtime, and ensuring continuous operational readiness for healthcare facilities.
• • You will be tasked with responding to and resolving customer service requests and technical inquiries with a high degree of efficiency and effectiveness. This support will be provided both on-site at client locations and remotely, leveraging various communication and diagnostic tools.
• • Diagnosing and resolving complex technical issues will require a deep understanding of electronic schematics, service manuals, and specialized diagnostic tools, demonstrating your advanced technical acumen.
• • Accurate and thorough documentation of all service activities within the company's service management system is paramount. This ensures a clear record of work performed, facilitates future service, and supports compliance requirements.
• • You will play an important role in educating and guiding clients, providing technical orientation and training on the proper operation of the equipment and essential basic maintenance procedures, empowering them to maximize equipment utilization.
• • Effective management of the spare parts inventory within your assigned territory is crucial. This includes ensuring the availability of necessary parts and maintaining proper inventory control and handling procedures to support timely repairs.
• • Strict adherence to all GE HealthCare policies, procedures, and safety guidelines, as well as compliance with applicable local regulations, is non-negotiable, ensuring a safe and compliant working environment.
• • Collaboration with sales, applications, and other service teams is vital for providing comprehensive support and achieving high levels of customer satisfaction. This cross-functional teamwork ensures a seamless client experience.
• • You must be prepared to participate in on-call rotations and be available for emergency service requests outside of standard business hours, demonstrating your commitment to client support.
• • Continuous professional development and ongoing technical training are expected to maintain a high level of competency and stay abreast of the latest GE HealthCare technologies and service methodologies.
• • This role is based in Bogotá, requiring frequent travel throughout Colombia to service clients and manage your territory effectively.
• • You will be instrumental in upholding GE HealthCare's reputation as a global leader in medical technology and digital solutions, contributing to the advancement of precision health and improving outcomes for patients, providers, and researchers worldwide.