Engineering Manager - Operations

CSG Systems International, Inc.

Job Overview

Location

India Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Engineering Manager - Operations (EM-Ops) is the single point of accountability for operational delivery, platform reliability, release management, and shared services across internal and external engineering operations teams, ensuring platforms are stable, scalable, and cost-efficient.
• The role involves leading three teams (~15 people) responsible for development and release infrastructure, including on-premise legacy environments and cloud platforms (AWS), while overseeing externally delivered Infrastructure as Code (IaC)-based deployment platforms and driving automation-first, IaC-driven models to reduce manual overhead.
• The EM-Ops provides direct leadership for internal engineering operations teams, release management capabilities, and external platform teams, ensuring operational excellence across monitoring, provisioning, release execution, deployment, and support, while driving alignment to standardized platform architectures and engineering practices.
• The person will learn and achieve measurable cost-reduction outcomes, drive adoption of AI-enabled workflows and modern tooling, build high-performance team culture, and evolve operations toward scalable, repeatable platform services through automation, standardization, and continuous improvement initiatives.

🎯 Requirements

• Proven experience leading operations, platform, or engineering services teams
• Experience managing multiple teams (10–20 people) in a complex environment
• Strong track record of owning or managing release processes and delivery operations
• Experience with cloud platforms (Amazon Web Services (AWS), Microsoft Azure) and Kubernetes
• Hands-on experience with Infrastructure as Code (IaC) (e.g. Terraform)
• Experience implementing automation and DevOps / GitOps practices

🏖️ Benefits

• Opportunity to lead and develop ~15 engineers across three teams
• Drive measurable cost-reduction outcomes across infrastructure and operations
• Shape the evolution of platform services through AI-enabled workflows and modern tooling
• Work in a culture of integrity, innovation, and impact with CSG’s guiding principles
• Remote work flexibility based in India
• Accommodations support for persons with disabilities throughout the hiring process and employment

Skills & Technologies

AWS

Azure

Kubernetes

Terraform

Remote

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CSG Systems International, Inc.

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About CSG Systems International, Inc.

CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.

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