Job Overview
Location
United States
Job Type
Full-time
Category
Engineering
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As an Escalations Engineer at ClickUp, you will serve as the critical bridge between customers and engineering teams, ensuring high-severity issues are resolved swiftly to protect account health and customer satisfaction.
- • Day to day, you will engage directly with customers and internal teams to diagnose and resolve complex technical issues, reproduce bugs, coordinate cross-functional responses, lead emergency escalations, and provide clear updates to stakeholders including C-suite executives.
- • You will join ClickUp’s customer-focused support organization within a fast-growing, innovative tech company that builds an AI-powered all-in-one workspace used by millions of teams worldwide.
- • In this role, you will deepen your expertise in technical troubleshooting, stakeholder management, and proactive problem identification while contributing to process improvements and team OKRs that enhance the escalations function and customer outcomes.
🎯 Requirements
- • 4+ years of experience in a Senior Technical Support and/or Escalations Engineering role
- • 2+ years in a customer health role such as Customer Success, Account Management, or Support focused on product adoption and retention
- • Proven ability to independently triage, plan, and drive resolution of complex, high-severity escalations with cross-functional collaboration
- • Excellent verbal and written communication skills for technical and non-technical audiences, including experience with C-suite stakeholders
- • Experience troubleshooting platform bugs, documenting issues, QA’ing fixes, and proficiency in SQL (preferred)
🏖️ Benefits
- • Opportunity to work with cutting-edge AI tools in troubleshooting and workflow automation
- • Clear path for growth and impact in a company redefining the future of work
- • Support for career development through learning, ownership, and innovation in a bold, user-first culture
- • Remote work flexibility (as indicated by #LI-Remote)
- • Visa sponsorship consideration for engineering and product roles based on business needs
Skills & Technologies
About Mango Technologies, Inc.
ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.
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