Home Medical Equipment Representative

📋 Description

• • The Home Medical Equipment Representative is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders, serving as a key liaison among referral sources, providers, patients, and internal service lines to ensure accurate documentation, verify medical necessity, and maintain clear communication throughout the order process.
• • Day-to-day responsibilities include managing patient orders from start to finish—reviewing referrals, entering data into the Electronic Medical Record (EMR), verifying insurance benefits, coordinating deliveries, providing patient education, facilitating equipment set-ups or fittings, processing Point of Sale (POS) transactions, and supporting patient discharges and transitions of care by collaborating with hospital liaisons and case managers.
• • Integrated Medical Healthcare P.L.L.C. operates as part of Intermountain Health, a mission-driven organization committed to delivering high-quality, patient-centered care across Utah, with a focus on wellness, accessibility, and community health outcomes.
• • In this role, the representative will develop expertise in home medical equipment systems, insurance verification processes, patient education techniques, and cross-functional healthcare coordination—gaining valuable experience in clinical operations, customer service excellence, and healthcare compliance while contributing directly to improved patient outcomes and care continuity.