Implementation Specialist - UKI Market

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for Premium and Pro customers during the onboarding process, delivering the first impression of the Perk platform.
• Define and execute tailored onboarding strategies that align with each customer’s organizational needs, using project management methodologies to drive timelines and deliverables.
• Conduct consultative conversations with customer stakeholders to gather requirements and translate them into customized platform configurations and rollout plans.
• Configure customer accounts on the Perk platform according to specific business needs, including setting up integrations, permissions, and workflows.
• Provide technical support and troubleshooting for API integrations and platform setup issues, acting as a bridge between customer expectations and platform capabilities.
• Design and deliver training sessions for end-users and executive stakeholders, ensuring adoption and long-term success of the Perk platform.
• Proactively recommend data-driven best practices to optimize customer experience and increase platform utilization post-implementation.
• Monitor customer booking behavior after go-live to validate configuration accuracy and customer satisfaction, offering timely support or enhancements as needed.
• Own the end-to-end implementation timeline for each account, coordinating internal teams and ensuring alignment across departments to meet customer milestones.
• Create and distribute guides, templates, and resources to support customer adoption and sustain long-term platform success.
• Drive change management within customer organizations by building urgency, aligning stakeholders, and overcoming adoption barriers.
• Collaborate with other departments on cross-functional projects to improve implementation processes and team alignment.
• Embrace a continuous improvement mindset by assessing execution outcomes, identifying inefficiencies, and evolving processes to scale with organizational growth.
• Act as a mentor and role model for other Implementation Team members and the broader Revenue organization.
• Ensure all customer interactions reflect Perk’s values of ownership, 7-star experience, and teamwork through consistent, high-quality service.

🎯 Requirements

• 1+ years of relevant professional experience as an Implementation Specialist, Sales, Customer Care, Account Management, or Project Management professional.
• Demonstrated overachievement against targets or performance expectations in previous roles.
• English fluency with strong written and verbal communication skills.

🏖️ Benefits

• Competitive compensation and equity ownership in Perk.
• Generous vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life Insurance coverage for financial protection of loved ones.
• 17 weeks’ paid parental leave during the child’s first year.
• 16 paid hours per year for volunteering at charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• Free real-life English, Spanish, and Catalan language lessons.
• Four-week fully paid sabbatical after reaching 5 years of service.
• Relocation support for moving to one of Perk’s global hubs.
• Access to Spring Health for 12 therapy and 12 coaching sessions for employee and family members.
• Flexible compensation plan to maximize financial benefit.
• Annual summer party and other unforgettable Perk events.

Skills & Technologies

Spring

REST

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Perk.com Inc.

Visit Website

About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.