IT Specialist - West Coast

📋 Description

• • As an IT Specialist at Grant Street Group, you will play a critical role in safeguarding the company’s digital infrastructure and ensuring seamless technology operations that support business continuity and customer service excellence across the United States. Your work directly enables the organization to protect sensitive information, maintain system reliability, and deliver innovative solutions that empower teams nationwide.
• • You will be responsible for monitoring, maintaining, and securing critical IT systems and networks, including implementing software updates, managing access controls, and responding to security alerts to prevent data breaches and system downtime. Daily tasks include troubleshooting hardware and software issues for end-users, configuring workstations and peripherals, assisting with cloud and on-premise applications, and documenting all support activities in ticketing systems to ensure accountability and continuous improvement.
• • You will collaborate with the IT Services team to design and deploy new technology solutions, conduct system backups and disaster recovery tests, and support hardware lifecycle management such as procurement, imaging, and deployment of employee devices. You’ll also assist in evaluating emerging technologies, participate in IT projects, and help enforce compliance with internal IT policies and industry best practices.
• • Grant Street Group’s IT team is a dedicated, collaborative unit focused on delivering reliable, secure, and scalable technology services to support the company’s mission of providing innovative financial and data solutions. The team values proactive problem-solving, technical excellence, and clear communication, fostering an environment where specialists are empowered to take ownership of their work and grow their expertise.
• • In this role, you will deepen your technical proficiency in enterprise IT environments, gain hands-on experience with hybrid infrastructure (including Windows, macOS, and cloud platforms), and develop strong incident response and user support skills. You’ll have opportunities to pursue certifications, contribute to process automation, and advance into more specialized IT or cybersecurity roles as the company continues to invest in its technology talent.