Job Overview
Location
Worldwide
Job Type
Full-time
Category
Other
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • As a Legal Intake Coordinator at Veta Virtual Inc., you will be the crucial first point of contact for individuals navigating the often overwhelming and urgent world of consumer bankruptcy and debt relief. This remote role is designed for a confident, empathetic, and results-oriented individual who excels at building rapport over the phone and guiding potential clients toward making life-changing decisions. You will be instrumental in connecting individuals facing severe financial distress with the legal solutions they desperately need, acting as a beacon of hope and a trusted advisor during their most challenging times.
- • Your primary responsibility will be to manage a high volume of inbound calls from prospective clients seeking bankruptcy protection. These individuals are often under immense pressure, facing immediate threats such as lawsuits, wage garnishments, or the repossession of essential assets. Your ability to listen attentively, demonstrate genuine empathy, and establish trust quickly will be paramount in creating a safe and supportive environment for them to share their financial struggles.
- • You will conduct structured intake conversations, meticulously assessing each caller's unique financial situation, understanding their specific challenges, and determining their eligibility for bankruptcy services. This involves asking pertinent questions about income, debts, assets, and the circumstances leading to their financial distress, all while maintaining a professional and reassuring demeanor.
- • A key aspect of this role is clearly and concisely explaining the firm's services, including high-level overviews of bankruptcy options like Chapter 7 and Chapter 13. You must be adept at translating complex legal concepts into simple, understandable terms, alleviating anxiety and empowering prospects with the knowledge they need to consider their options.
- • This is a conversion-focused position, meaning your success will be measured by your ability to convert qualified prospects into retained clients. You will be empowered to guide motivated individuals through the process of signing with the firm during the initial conversation whenever appropriate, leveraging your sales confidence and persuasive communication skills with integrity and compassion.
- • When immediate conversion isn't possible, you will be responsible for scheduling consultations with attorneys, ensuring a seamless handover and coordinating effectively with the legal team to facilitate the next steps in the client acquisition process.
- • Beyond initial calls, you will actively engage in follow-up activities. This includes proactively reaching out to warm leads who have previously expressed interest but haven't yet committed, and re-engaging with individuals who may have missed scheduled appointments. Your persistence and strategic follow-up will be vital in preventing potential clients from falling through the cracks and ensuring they receive the assistance they require.
- • This role is inherently phone-heavy and performance-driven, demanding a high level of emotional intelligence, a sense of urgency, and the capacity to communicate effectively under pressure. You will need to be highly organized, maintaining accurate and thorough documentation of all interactions within the firm's systems, ensuring a clear record of each prospect's journey.
- • You will play a role in the continuous improvement of the intake process. By collaborating with the internal team, you will provide valuable feedback on what is working well and identify areas for enhancement, contributing to the overall efficiency and effectiveness of client acquisition efforts and helping to refine strategies for better conversion performance.
- • This is an exceptional opportunity to leverage your communication and sales skills in a meaningful way, directly impacting the financial well-being of individuals and contributing to the growth of a reputable U.S.-based law firm specializing in consumer bankruptcy and debt relief. You will work remotely, offering flexibility and the chance to build a career in a supportive and structured environment.
🎯 Requirements
- • 2+ years of experience in legal intake, sales, client conversion, or high-volume phone-based roles.
- • Strong preference for candidates with bankruptcy law experience (Chapter 7 & Chapter 13 familiarity highly valued).
- • Proven ability to confidently handle inbound calls and guide prospects toward a decision.
- • Strong verbal communication skills with a professional, reassuring phone presence.
- • Highly organized with strong documentation habits and attention to detail.
🏖️ Benefits
- • Competitive compensation in USD per month, based on experience.
- • Paid time off.
- • U.S. national holidays off.
- • Fully remote role - work from anywhere with a professional home setup.
- • Opportunity to grow within legal intake, client acquisition, and bankruptcy law operations.
Skills & Technologies
Remote
About Veta Virtual Inc.
Veta Virtual Inc. is a virtual assistant company specializing in providing remote administrative, technical, and creative assistance to businesses. They offer a range of services including customer support, sales assistance, legal intake, and general administrative tasks. Their business model focuses on connecting businesses with skilled virtual professionals, allowing clients to scale their operations efficiently and reduce overhead costs. Veta Virtual serves a diverse clientele across various industries, aiming to enhance productivity and streamline operations through dedicated remote support.
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