Operational Onboarding Manager - France 🇫🇷

Alan SAS

Job Overview

Location

Anywhere in France

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end onboarding experience for Alan’s largest clients, serving as their dedicated specialist during the critical transition phase to ensure seamless integration of Alan’s prevention-focused insurance platform.
• Conduct comprehensive onboarding workshops and provide hands-on training to HR and Payroll administrators on Alan’s dashboard, covering payroll integration, employee affiliation, and billing setup.
• Proactively identify, anticipate, and resolve operational challenges before they impact client experience, using strong change management and communication skills to drive adoption.
• Manage complex, multi-step client onboarding processes with precision, ensuring accuracy in data migration, system configuration, and compliance alignment with French healthcare regulations.
• Serve as the primary point of contact for client administrators via email, video calls, and phone, delivering timely, empathetic, and solution-oriented support.
• Collaborate cross-functionally with Key Account Managers, Customer Success, Sales, Care, Pre-Sales, Ops, and Engineering teams to align onboarding workflows and escalate systemic issues for product improvement.
• Contribute to internal process optimization projects by identifying inefficiencies in onboarding workflows and proposing scalable solutions to enhance team productivity and client satisfaction.
• Deliver training sessions to small groups of administrators, both remotely and occasionally onsite, adapting communication style to diverse learning needs and technical backgrounds.
• Maintain structured documentation and knowledge bases to standardize onboarding procedures and enable consistent, high-quality client experiences across regions.
• Balance multiple competing priorities autonomously in a fast-paced environment, managing timelines, deliverables, and stakeholder expectations with strong organizational and time management skills.
• Translate complex healthcare and insurance concepts into clear, actionable guidance for non-technical client administrators, demonstrating pedagogical and empathetic communication.
• Act as a bridge between client needs and internal product teams, feeding back insights to improve platform usability, documentation, and onboarding automation.
• Embody Alan’s mission by fostering trust and positivity throughout the onboarding journey, ensuring clients feel supported and empowered to adopt prevention-first healthcare practices.
• Participate in continuous learning initiatives and share knowledge with peers to elevate the entire Care team’s effectiveness and client impact.

🎯 Requirements

• Full professional proficiency in both written and spoken French and English
• Proven experience in B2B customer-facing roles such as Customer Success, training, or client onboarding
• Strong problem-solving skills with ability to structure complex issues and identify actionable solutions
• Excellent organizational and time management skills, capable of handling multiple competing priorities autonomously
• Demonstrated ability to train groups and communicate effectively with non-technical stakeholders
• Experience navigating fast-paced, evolving environments with a growth mindset and high autonomy

🏖️ Benefits

• Generous equity packages for permanent contracts
• Flexible work arrangements: fully remote, sponsored co-working, or HQ office access
• Top-of-the-line equipment: MacBook Pro, monitor, keyboard, laptop stand, and Bose noise-canceling headphones
• Comprehensive health insurance: 100% coverage for you and your children, 90–100% for partners (permanent contracts only)
• Dedicated personal coach from day one to support professional growth and alignment with company values
• Extended parental leave for all new parents (permanent contracts only)
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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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