Product Support Associate

Equip Health Inc.

Job Overview

Location

Colorado

Job Type

Full-time

Full Job Description

📋 Description

• The Product Support Associate serves as the first point of contact for employees and external customers seeking technical assistance, ensuring users receive timely and effective support to use Equip’s systems and applications.
• Day-to-day responsibilities include providing prompt, courteous, and efficient support via phone, email, and chat; investigating and troubleshooting software and platform issues; assisting with hardware and software problems; escalating unresolved issues to senior teams; and consistently documenting all interactions in the ticketing system.
• Equip Health Inc. is a fully virtual, mission-driven company founded in 2019 that delivers evidence-based eating disorder treatment across all 50 states, recognized as one of Time’s most influential companies of 2023 and committed to diversity, equity, inclusion, and belonging (DEIB) in all aspects of its operations.
• In this role, the associate will develop strong technical troubleshooting skills, deepen their understanding of healthcare technology platforms, improve customer service expertise in a fast-paced environment, and gain experience collaborating across internal teams while contributing to a meaningful mission of expanding access to eating disorder care.

🎯 Requirements

• Associates or bachelors degree or equivalent experience
• Ability to work 9 am - 6 pm PST
• Excellent verbal and written communication skills
• Strong customer-service orientation with professional interpersonal skills
• Ability to consistently follow processes with strong attention to detail
• Quick learner with interest in mastering new technologies and product support best practices
• Comfortable with ambiguity and ability to think critically in a fast-paced environment
• Willingness to participate in after-hours or weekend support as needed

🏖️ Benefits

• Fully remote work with no travel required
• Opportunity to work at a mission-driven company improving access to eating disorder treatment
• Part of a diverse, passionate, and engaged team recognized for workplace excellence
• Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) embedded in company culture
• Equal opportunity employer with accessible hiring process and accommodation support
• Recognition as a top workplace by Time, LinkedIn, and Lattice

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Equip Health Inc.

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About Equip Health Inc.

Equip Health is a virtual eating-disorder treatment provider delivering evidence-based care to adolescents and adults in the United States. Founded in 2019, the company pairs each patient with a five-person dedicated care team comprising a medical provider, therapist, dietitian, peer mentor, and family mentor. Treatment is delivered entirely via secure video, allowing patients to remain at home while receiving Family-Based Therapy and coordinated medical management. Equip partners with major insurers to increase access and accepts most commercial plans. The company is headquartered in San Diego, California, and has raised venture capital to expand nationwide access to comprehensive eating-disorder recovery.

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