Job Overview
Location
USA-Remote Worker-Alabama
Job Type
Full-time
Category
Product Management
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Manage daily workforce flow, scheduling, vacation planning, and emergency service coverage for weekends and evenings across a multi-location territory.
- • Collaborate daily with dispatchers to optimize technician scheduling, ensure service efficiency, maintain schedule adherence, and complete contracted service obligations.
- • Lead the onboarding and training of new Service Delivery Specialists (SDS) by implementing and executing structured training plans.
- • Coach and empower field technicians to take ownership of their performance outcomes by providing necessary tools, resources, and directional guidance.
- • Identify individual technician potential and align development activities with their unique abilities and talents to maximize team effectiveness.
- • Monitor and manage technician performance through ongoing coaching and direction, under the supervision of the District Manager.
- • Review monthly district performance metrics with the District Manager to identify gaps and implement improvements aligned with sales and profitability budgets.
- • Coordinate with the Parts Department to resolve parts inventory, shipping, and delivery issues impacting service operations.
- • Build and maintain strong, proactive relationships with key stakeholders within customer organizations to enhance service delivery and customer satisfaction.
- • Proactively manage customer relationships to resolve service issues, demonstrate value, and ensure high levels of service quality and retention.
- • Lead a high-performing field service team while balancing operational efficiency, customer expectations, and revenue targets in a fast-paced environment.
- • Utilize leadership skills to develop and support a team of field technicians, fostering accountability and continuous improvement.
- • Participate in a field service management structure with clear pathways for professional advancement and skill development.
- • Work from a home office in Pelham, Alabama, with responsibility for a regional territory across the United States.
- • Leverage best-in-class resources and technology to drive service performance and operational excellence.
🎯 Requirements
- • Associate degree and two years of people management experience, OR a combination of Smartcare experience, people management, or education equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education)
- • Must be able to read and write in English
- • Immigration sponsorship is not available for this role
🏖️ Benefits
- • Competitive salary and benefits
- • Access to best-in-class resources and technology
- • Opportunities for advancement within a field service support management team
Skills & Technologies
About Smartcare
Smartcare is a company focused on providing innovative solutions in the healthcare technology sector. Their platform aims to streamline patient care management, improve operational efficiency for healthcare providers, and enhance the overall patient experience. By leveraging advanced technology, Smartcare offers tools for appointment scheduling, remote patient monitoring, electronic health records integration, and secure communication. The company is dedicated to making healthcare more accessible, affordable, and effective through its comprehensive suite of digital health services. Their solutions are designed to meet the evolving needs of modern healthcare systems, supporting both providers and patients in achieving better health outcomes.
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