Job Overview
Location
North Carolina, USA
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
March 4, 2026
Full Job Description
📋 Description
- • Join Jerry Technologies, Inc., a rapidly expanding fintech startup revolutionizing car ownership for millions across the U.S. We are on a mission to empower car owners by simplifying and saving them time and money on one of their most significant and high-maintenance assets. Since our inception in 2019, our innovative mobile app has garnered over 4 million customers, evolving beyond insurance shopping to encompass refinancing, safety, and repairs, solidifying our position as the premier AllCar app in the App Store.
- • We are actively seeking a dedicated and customer-centric Call Center Agent to become an integral part of our dynamic and growing team. In this pivotal role, you will be the primary point of contact for our valued existing customers, assisting them with essential modifications to their current insurance policies. Leveraging our extensive network of over 55 insurance carrier partners, you will expertly guide customers through various service requests and inquiries.
- • Your responsibilities will encompass a wide range of customer support functions, including the meticulous processing of service requests. This involves tasks such as adding or removing vehicles and drivers from policies, updating lienholder information, and efficiently distributing policy documents. You will be instrumental in ensuring our customers have accurate and up-to-date information regarding their coverage.
- • A significant aspect of your role will be to provide clear and comprehensive answers to customer questions concerning their existing insurance policies. This includes explaining coverage details, clarifying policy benefits, and facilitating necessary changes to their policies. Your ability to communicate complex insurance information in an understandable manner will be crucial.
- • Furthermore, you will play a vital role in customer retention efforts. By proactively identifying customers who may be at risk of canceling their policies, you will engage with them to understand their concerns and actively seek out solutions. Your dedication to finding resolutions will directly contribute to retaining our policyholders and making a tangible, positive impact on their financial well-being and overall satisfaction.
- • This position offers a unique opportunity to make a measurable difference in the lives of millions of car owners. If you are driven by a passion for helping others and thrive in a fast-paced, innovative environment, we encourage you to apply and become a key player in our continued success.
- • The ideal candidate will possess a strong ability to multitask effectively, adeptly managing multiple competing priorities in a dynamic call center setting. A genuine passion for assisting others and a commitment to delivering exceptional customer service are paramount.
- • You will be responsible for responding to a high volume of inbound calls from existing customers, requiring excellent communication and problem-solving skills. Each interaction is an opportunity to reinforce Jerry's commitment to customer satisfaction and loyalty.
- • You will become an expert in processing various policy changes, ensuring accuracy and efficiency in every transaction. This includes detailed work with policy documents and customer records.
- • Your role extends to educating customers on their insurance policies, helping them understand their coverage and benefits, and empowering them to make informed decisions about their automotive insurance needs.
- • A key performance indicator will be your success in retaining customers, requiring empathy, persuasive communication, and a solutions-oriented approach to address potential cancellation reasons.
- • This role is designed for individuals who are motivated by making a real impact and contributing to the growth of a leading fintech company.
- • You will work within a supportive team environment, benefiting from ongoing training and mentorship to continuously enhance your skills and knowledge in the insurance and customer service domains.
- • The flexibility of this role is a significant advantage, offering the choice between a standard 5-day, 8-hour workweek or a compressed 4-day, 10-hour workweek, catering to different lifestyle preferences.
- • As a remote position, you will be provided with the necessary work equipment to perform your duties effectively from the comfort of your home, ensuring a seamless and productive work experience.
- • You will gain invaluable experience working with an outstanding portfolio of insurance carriers and products, representing over 55 partners to ensure optimal solutions for our diverse customer base.
- • This is more than just a job; it's a chance to be part of a mission-driven company that is transforming a massive industry and improving the lives of car owners nationwide.
🎯 Requirements
- • Minimum of 2 years of experience working in a call center environment, with a proven track record of handling inbound customer inquiries and service requests.
- • Demonstrated ability to multitask and manage multiple competing priorities effectively in a fast-paced setting.
- • A genuine passion for helping others and a strong commitment to providing exceptional customer service.
- • Excellent communication skills, both verbal and written, with the ability to explain complex information clearly and concisely.
- • Proficiency in using customer relationship management (CRM) software and other relevant call center technology.
- • Ability to work independently and as part of a remote team, demonstrating self-discipline and a proactive approach.
🏖️ Benefits
- • Competitive hourly wage ranging from $19.00 to $21.00 per hour.
- • Jerry Technologies will cover the cost of your Property & Casualty (P&C) license, with the expectation of obtaining it within 60 days of your start date.
- • Comprehensive benefits package including medical, dental, and vision insurance.
- • 401(k) plan with employer matching to support your long-term financial goals.
- • Fully remote work opportunity, with all necessary work equipment provided by the company.
- • Flexible scheduling options, including a choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
- • Ongoing training and mentorship from experienced leadership to foster professional growth and development.
- • Opportunity to work with a leading fintech startup that is disrupting a massive market and making a significant impact on millions of lives.
About Jerry Technologies, Inc.
Jerry is a technology company focused on simplifying and personalizing the car ownership experience. They offer a mobile app that acts as a digital assistant for car owners, providing services such as insurance comparison and purchasing, maintenance scheduling, roadside assistance, and parking assistance. Jerry aims to reduce the stress and cost associated with owning a vehicle by leveraging AI and data analytics to offer tailored solutions and competitive pricing. Their platform connects users with a network of service providers and insurance carriers, streamlining the entire car ownership lifecycle.
