Job Overview
Location
USA
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Lead Care Manager at Vynca, you will serve as the primary point of contact for individuals with complex health and social needs, ensuring seamless coordination between medical providers, social services, and community resources to improve quality of life and promote independence at home. This role is central to Vynca’s mission of delivering comprehensive, person-centered care that enables members to live with dignity, resilience, and empowerment in their preferred environments.
- • You will conduct holistic assessments across physical health, mental health, substance use, oral health, palliative and memory care, trauma-informed needs, housing, and social supports, then develop and oversee personalized care plans with SMART goals that are regularly evaluated and updated based on member progress and evolving needs.
- • Your day-to-day responsibilities include providing care in the member’s preferred setting—whether via telehealth, office visits, or field-based outreach—connecting clients to essential social services, arranging transportation (e.g., ACCESS), advocating with healthcare providers, and utilizing evidence-based practices like Motivational Interviewing and Harm Reduction to foster engagement and self-efficacy.
- • You will maintain accurate, timely documentation in both Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems, complete monthly compliance reports, participate in required trainings, and collaborate closely with caregivers, family support persons, and interdisciplinary care teams to ensure alignment and continuity of care.
- • Vynca is a mission-driven, values-led organization grounded in Excellence, Compassion, Curiosity, and Integrity, where teamwork and mutual support are foundational to serving vulnerable populations with dignity and respect.
- • You will join a close-knit, purpose-driven team committed to transforming care delivery, where your contributions directly impact members’ ability to achieve wellness, recovery, and greater autonomy while reducing avoidable hospitalizations and systemic fragmentation.
- • This role offers the opportunity to deepen your expertise in complex care coordination, health equity, and community resource navigation, while developing leadership skills in care planning, interdisciplinary collaboration, and systems advocacy within a rapidly growing organization dedicated to redefining what’s possible in home-based care.
🎯 Requirements
- • 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations, including experience with complex medical and social needs.
- • Willingness and ability to work Monday–Friday, 8:30am–5:00pm Pacific Time, with flexibility for occasional evenings and weekends as needed to meet member needs.
- • Working knowledge of government and community resources related to social determinants of health, including housing, food security, transportation, and benefits programs.
- • Clean driving record, valid driver’s license, and reliable transportation for potential field-based visits.
- • Excellent oral and written communication skills, with the ability to convey complex information clearly and compassionately to diverse audiences.
- • Positive interpersonal skills essential for building trust with clients, families, and interdisciplinary care teams.
- • General computer proficiency and working knowledge of Google Workspace, MS Office, and internet-based systems for documentation and reporting.
- • Bilingual proficiency in English and Spanish is preferred but not required.
🏖️ Benefits
- • Fully remote position based in the United States, allowing flexibility to work from home while serving members across multiple states.
- • Opportunity to make a meaningful, daily impact on the lives of individuals with complex needs by improving access to care, reducing disparities, and promoting health equity.
- • Supportive, values-driven workplace culture rooted in Excellence, Compassion, Curiosity, and Integrity, with a strong emphasis on team collaboration and psychological safety.
- • Access to ongoing training and professional development in evidence-based practices such as Motivational Interviewing, Trauma-Informed Care, and Harm Reduction.
- • Employer-supported compliance with vaccination requirements (including influenza) for patient-facing roles, with accommodations considered per policy.
- • Commitment to equal opportunity and inclusion, with Vynca actively fostering a diverse workforce where all identities are respected and valued.
About Vynca
VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.
