Remote Mortgage Loan Officer (Kentucky)

Zillow Group, Inc.

Job Overview

Location

Remote-KY

Job Type

Full-time

Full Job Description

📋 Description

• Originate and manage purchase mortgage loans from application through closing while ensuring full compliance with all regulatory and company requirements.
• Convert Zillow-provided purchase opportunities into funded loans through proactive follow-up, borrower consultation, and timely communication via phone, email, and text.
• Operate within one of two specialized lending models: a high-volume, lead-driven, phone-based environment or a consultative, market-focused model partnering with Zillow Preferred Agents.
• Build and maintain strong relationships with borrowers and, where applicable, with local real estate professionals and Zillow Preferred Agents to foster long-term business growth.
• Manage an active loan pipeline while meeting defined service levels, productivity metrics, and funding targets in a structured, performance-driven environment.
• Utilize Zillow’s proprietary CRM, loan origination systems (LOS), and data-driven tools to monitor pipeline health, track customer engagement, and optimize workflow efficiency.
• Collaborate closely with centralized processing, underwriting, and closing teams to ensure seamless loan progression and timely closings.
• Deliver a consistent, best-in-class customer experience by providing clear, accurate, and timely guidance throughout the mortgage process.
• Stay current on evolving market trends, lending programs, interest rates, and federal/state regulatory requirements to offer tailored financing solutions.
• Maintain active NMLS licensing, complete required continuing education, and participate in ongoing professional development to remain compliant and competitive.
• Collect, store, and use voiceprints (speech recordings) for operational, training, and compliance purposes as part of standard business practices.
• Work remotely from a principal place of residence physically located within the state of Kentucky, with optional in-office work at company locations.
• Adhere to all company policies, including those related to data security, communication standards, and ethical lending practices.
• Demonstrate strong time management, organizational skills, and the ability to prioritize tasks across multiple active loan files simultaneously.
• Proficiently use Microsoft Office products including Outlook, Word, and Excel to manage documentation, correspondence, and reporting.

🎯 Requirements

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from the state of Kentucky.
• Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance-driven environment with clearly defined KPIs.

🏖️ Benefits

• Competitive base pay with eligibility for incentive compensation based on experience, performance, and location.
• Opportunity to work within Zillow’s industry-leading technology platform and brand-supported ecosystem.
• Access to ongoing professional development and continuing education support to maintain licensing and compliance.
• Participation in a collaborative, high-energy team environment backed by centralized operations and leadership support.
• Recognition as part of a company named among FORTUNE 100 Best Companies to Work For® in 2025 and PEOPLE Companies That Care® 2025.
• selected_category": "Mortgage Loan Officer",
• "parent_category": "Sales",
• "confidence": 0.98,
• "reasoning": "The job title explicitly states 'Mortgage Loan Officer' and the description focuses entirely on originating purchase loans, managing borrower relationships, and meeting sales-driven KPIs within a mortgage context. This role is not in HR, engineering, or data science, and aligns precisely with the Sales category as a specialized loan origination role. The role requires licensing, sales performance, and client acquisition, fitting squarely under Sales rather than Operations or HR.",
• "city": null,
• "region": "Kentucky",
• "country_code": "US",
• "is_remote": true }

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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