Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Data & Analytics
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • As a Resource Planning Advisor in Network Operations at Evernorth, you will help shape how the organization plans, forecasts, and supports its Provider Organization by turning data into clear insights that guide staffing, improve service, and support smart business decisions.
- • Day to day, you will design and maintain demand forecasting and supply planning models, analyze contact volume and business trends to identify staffing risks and opportunities, partner with finance and operations teams to explain forecast drivers, lead capacity planning conversations, and use predictive analysis to influence strategic workforce planning priorities.
- • You will work within Evernorth, a division of The Cigna Group, collaborating with operational, finance, and workforce management partners in a matrix organization to build practical planning models and drive measurable improvements in service quality and operating efficiency.
- • In this role, you can develop advanced forecasting and analytical skills, gain experience in strategic workforce planning, strengthen your ability to communicate data-driven insights to stakeholders, and contribute to initiatives that improve customer service and business outcomes.
🎯 Requirements
- • High School Diploma or G.E.D.
- • 5+ years of experience in advanced data analysis, financial analytics, resource planning, workforce management, or related operational planning work.
- • Advanced Microsoft Excel skills, including pivot tables, lookups, and data analysis; macro experience is helpful.
- • Ability to analyze complex data, identify trends, and explain insights in a clear and actionable way.
- • Strong communication skills with the ability to influence, partner, and build trust across a matrix organization.
- • Experience leading planning discussions, managing priorities, and meeting deadlines with limited supervision.
🏖️ Benefits
- • Comprehensive health benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one.
- • 401(k) retirement plan and company-paid life insurance.
- • Tuition reimbursement and a minimum of 18 days of paid time off per year.
- • Paid holidays and leaves of absence.
- • Eligibility to participate in an annual bonus plan.
Skills & Technologies
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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