Safeguarding & GBV Lead

M-KOPA Holdings Limited

Job Overview

Location

Lagos

Job Type

Full-time

Full Job Description

📋 Description

• Build and own M-KOPA's internal safeguarding function across commercial operations in Nigeria and other markets, designing prevention measures, leading cultural change, managing internal communications, and owning the full incident lifecycle from first response to resolution and closure.
• Build awareness across all operations so employees understand safeguarding policies, know their rights and obligations, and know how to report and seek help; monitor reporting channels to ensure no incident goes unheard or unacted upon.
• Design and implement preventive measures, deliver behavior-shifting training, champion a safeguarding culture, manage internal communications, and serve as the primary point of contact for survivors through response, support, referrals, and case closure.
• Conduct and support administrative investigations, liaise with law enforcement and external service providers, document and manage incidents via the grievance platform, identify and mitigate risks, resolve incidents per global SOPs, and advocate for duty of care across people managers.
• Work on-site in Lagos, partnering with diverse employees across Nigeria, the UK, Europe, and Africa to scale digital and financial inclusion while ensuring a safe, respectful, and dignified work environment for all.

🎯 Requirements

• At least 4 years of hands-on safeguarding experience with a demonstrable track record of managing sensitive cases across diverse operational environments; private sector, HR, or field-based experience is a genuine advantage.
• Deep knowledge of Nigeria's legal framework and cultural context around workplace harm, with established relationships or the ability to quickly build them with relevant third parties, law enforcement, hospitals, counsellors, and specialist service providers.
• Strong communication and training skills to sensitize diverse teams and drive real behavior change, combined with personal resilience to handle distressing, confidential situations professionally and caringly.
• Direct experience handling GBVH and sexual violence cases is a significant advantage given Nigeria's operational context.

🏖️ Benefits

• Opportunity to build and own a critical internal safeguarding function in a fast-scaling private sector company with real seniority and complexity.
• Work with a purpose-driven mission to ensure every employee has the right to a safe, respectful, and dignified work environment across HQ, field, retail shops, warehouses, and phone operations.
• Access to diverse development programs, coaching partnerships, on-the-job training, family-friendly policies, well-being prioritization, and flexibility to own your career journey.
• Join a recognized leader in African fintech—served 7 million customers, extended $2 billion in credit, 86% report improved quality of life, and recognized by Financial Times and TIME100 as one of Africa's fastest-growing and most influential companies.
• Be part of an equal opportunity and affirmative action employer committed to diversity, prohibiting forced or child labour, and ensuring ethical employment practices without recruitment fees.

Skills & Technologies

Senior

Onsite

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M-KOPA Holdings Limited

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About M-KOPA Holdings Limited

M-KOPA Holdings Limited provides asset-financing and digital financial services across Africa, enabling underbanked customers to acquire smartphones, solar home systems, and productive-use assets through flexible pay-as-you-go installments. The company combines IoT-enabled hardware, mobile payments, and proprietary credit algorithms to offer affordable, unsecured loans while building credit histories for millions. Founded in 2011 and headquartered in Nairobi, Kenya, M-KOPA operates in Kenya, Uganda, Nigeria, Ghana, and South Africa, serving over 3 million customers and disbursing more than $1 billion in cumulative credit.

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