Salesforce Administrator (Remote) TT

📋 Description

• • Assist in the administration, configuration, and maintenance of Salesforce applications and environments using platform best practices and Agile SCRUM methodology
• • Support end users by troubleshooting Salesforce-related issues, managing support tickets, and resolving requests in a timely manner
• • Create, maintain, and optimize reports, dashboards, workflows, validation rules, approval processes, and other declarative Salesforce features
• • Manage user accounts, including profile updates, permission set assignments, page layouts, and access controls
• • Perform data imports, data cleansing, and data quality initiatives using Salesforce-native tools such as Data Loader
• • Utilize Visual Studio Code (VS Code) and GitHub for configuration management, version control, and deployment activities across Salesforce environments
• • Maintain accurate system documentation, training materials, and standard operating procedures for Salesforce processes and configurations
• • Collaborate with Salesforce Architects and Senior System Administrators to implement system enhancements and integrations
• • Participate in data management activities to ensure integrity, consistency, and compliance across Salesforce data sets
• • Communicate effectively with internal teams and stakeholders to provide updates on support requests, system changes, and incident resolutions
• • Support integrations between Salesforce and other enterprise systems as directed by technical leads
• • Ensure adherence to federal contract requirements and security protocols when managing Salesforce environments
• • Contribute to continuous improvement initiatives by identifying inefficiencies and recommending configuration-based solutions
• • Document and share knowledge through training sessions and written guides for non-technical users
• • Engage in agile ceremonies including sprint planning, stand-ups, and retrospectives as part of the team’s SCRUM process
• • Support Public Sector or Service Cloud implementations as needed based on client requirements
• • Follow federal compliance standards for data handling and system access within government-contracted environments
• • Participate in testing cycles for new features, patches, and updates to ensure functional accuracy and user readiness
• • Provide tier-1 and tier-2 support for Salesforce users across multiple federal agency clients
• • Maintain awareness of Salesforce platform updates and apply relevant changes to existing configurations
• • Ensure all administrative changes are tested in sandbox environments prior to production deployment
• • Work remotely from any location within the continental United States while meeting all federal contract obligations
• • Adhere to ICF’s policies regarding AI usage during interviews and employment processes
• • Support data migration and transformation efforts in alignment with client business process changes