Job Overview
Location
United States
Job Type
Contract
Category
Software Development
Date Posted
April 21, 2026
Full Job Description
📋 Description
- • As a Salesforce Agentforce Developer at Decision Foundry LLC, you will design and deploy production-ready AI agents that handle real customer service interactions in live contact centers, directly impacting customer experience and operational efficiency.
- • You will build end-to-end Agentforce solutions including Topics, Actions, Instructions, Prompt Templates, and Apex logic, configure Data Cloud grounding for contextual accuracy, implement Agentforce Voice with CTI and real-time transcription, and establish escalation logic between AI and human agents based on business rules and confidence scores.
- • Decision Foundry is a certified 'Great Place to Work' and a leading Salesforce consulting firm with a 19-year heritage in web analytics, specializing in data-driven marketing, automation, and AI-powered personalization for global clients across industries.
- • You will deepen your expertise in AI-integrated CRM systems, lead technical discovery for client engagements, and gain hands-on experience deploying enterprise-grade Agentforce agents in complex environments involving Service Cloud, Omni-Channel, and third-party telephony platforms.
Skills & Technologies
About Decision Foundry LLC
Decision Foundry is a data analytics and business intelligence consultancy that helps organizations leverage their data for strategic decision-making. They specialize in building custom data solutions, including data warehousing, business intelligence dashboards, and advanced analytics platforms. Their services cater to a wide range of industries, enabling clients to gain actionable insights, optimize operations, and drive growth. Decision Foundry focuses on delivering tailored solutions that align with specific business objectives, empowering clients to unlock the full potential of their data assets and achieve measurable results.
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