Salesforce Developer - Service Cloud Agentforce (Cleared)

Thunder

Job Overview

Location

Remote US

Job Type

Full-time

Full Job Description

📋 Description

• **Pioneer the Next Generation of AI-Driven Government Service:** Join a leading team in Agentforce implementations and help redefine how federal agencies interact with constituents. This role is pivotal in designing, developing, and deploying secure Salesforce Service Cloud and Agentforce solutions that leverage Artificial Intelligence to enhance critical national mission environments.
• **Develop Cutting-Edge Autonomous Agents:** Build and configure secure Salesforce solutions, with a specific focus on creating autonomous agents capable of intelligent interaction with stakeholders. These agents will utilize Large Language Models (LLMs) grounded in robust CRM data, ensuring informed and context-aware responses.
• **Enhance Agent Capabilities with Custom Actions:** Develop and configure Apex classes, triggers, and Lightning Web Components (LWCs) to equip agents with specialized, custom 'Actions'. These tools will empower agents to efficiently and effectively resolve complex inquiries, improving service delivery.
• **Implement Robust Business Logic and Automation:** Apply business logic, automation, and integration solutions specifically for the Case and Knowledge objects within Salesforce. All implementations must adhere to stringent Federal standards and security requirements, ensuring compliance and reliability.
• **Optimize Case Management and Routing:** Design and deploy sophisticated Omni-Channel and routing logic. This ensures that mission-critical work is dynamically and intelligently assigned to the most appropriate resources, maximizing efficiency and response times.
• **Integrate with Legacy Federal Systems:** Support secure integrations with existing legacy Federal systems. This critical function ensures that the Agentforce engine has access to a comprehensive and accurate basis of knowledge, enabling better decision-making and service provision.
• **Translate Mission Requirements into Technical Designs:** Collaborate closely with Business Analysts (BAs) and Solution Architects to translate complex, often sensitive, mission requirements into high-impact technical designs. Your expertise will bridge the gap between operational needs and technical solutions.
• **Ensure Compliance and Quality through Rigorous Testing:** Actively participate in code reviews and provide essential support during testing and troubleshooting phases, particularly during User Acceptance Testing (UAT). This ensures that all developed solutions meet and exceed strict Federal security requirements and functional specifications.
• **Contribute to Secure DevSecOps Pipelines:** Play a key role in contributing to DevSecOps pipelines and secure Continuous Integration/Continuous Deployment (CI/CD) practices. This is vital for ensuring rapid, reliable, and secure deployment of solutions within demanding Federal delivery environments.
• **Drive Innovation in a Remote-First Environment:** Be part of a remote-first, global team of collaborative problem-solvers. You'll have the autonomy to refine processes, tackle unique challenges, and contribute to shaping the future of Salesforce and consulting within the federal sector.
• **Shape Your Career Path:** This role offers significant opportunities for professional growth. You can influence project direction, contribute to presales efforts, refine methodologies, or develop entirely new solutions, fostering innovation and personal development.
• **Impact National Mission Needs:** Your work will directly contribute to the effectiveness and efficiency of government agencies, impacting national mission needs and improving public service delivery through advanced technology solutions.
• **Collaborate with Experts:** Work alongside experienced architects, BAs, and project managers, fostering a collaborative environment where knowledge sharing and continuous learning are paramount.
• **Focus on Scalable and Compliant Solutions:** Develop solutions that are not only functional and innovative but also scalable to meet future demands and fully compliant with all relevant federal regulations and security protocols.
• **Leverage Advanced Salesforce Capabilities:** Utilize the full spectrum of Salesforce Service Cloud and emerging AI capabilities to create transformative solutions for government clients.
• **Troubleshoot and Debug in Complex Environments:** Apply strong troubleshooting and debugging skills to resolve issues within complex, cleared environments, ensuring the stability and performance of critical systems.
• **Manage and Prioritize Backlogs:** Utilize practical expertise in Agile methodologies, including managing scrum calls and effectively prioritizing backlogs for complex, long-term programs.
• **Develop Comprehensive Customer Journeys:** Leverage extensive knowledge of AMPscript, SQL, and best practices for building comprehensive customer journeys to enhance constituent engagement and service resolution.
• **Adhere to Secure Development Practices:** Implement and champion secure development practices throughout the software development lifecycle, ensuring the integrity and security of all deployed solutions.

🎯 Requirements

• 3-5 years of Salesforce development experience specializing in Apex, LWC, and secure API integrations.
• Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus.
• Familiarity with integrating Salesforce into Federal legacy systems.
• Strong troubleshooting and debugging skills in complex, cleared environments.
• Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys.
• Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments.
• Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs.
• US Citizenship required.
• Active Security Clearance required.
• Bachelor’s degree required.
• Required: Salesforce Platform Developer I, Salesforce Certified Agentforce Specialist.

🏖️ Benefits

• Comprehensive Benefits with Sequoia: Medical, Dental, Vision, and Employer-Paid Life Disability Insurance.
• Ownership & Impact: Stock options in a fast-moving, high-growth company.
• Level Up Your Career: Real opportunities for growth through mentorship, certifications, and hands-on experience with cutting-edge technology.
• People-First Flexibility: A culture that listens, evolves, and adapts to employee feedback to ensure professional and personal thriving.

Skills & Technologies

Git

Remote

Degree Required

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Thunder

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About Thunder

Thunder is a boutique consulting partner that specializes in helping organizations leverage Salesforce and Amazon Connect to build innovative AI-powered customer service solutions. They serve a wide range of industries, including technology, media, manufacturing, and federal government, empowering businesses to re-architect their contact centers for eye-popping efficiency. With over 300 customers and a 4.9-star rating on AppExchange, Thunder offers GSI-level talent and US-based teams to deliver AI contact centers with unmatched experience, ensuring clients can confidently launch and manage next-generation customer engagement strategies.

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