Job Overview
Location
LatAm
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for new SaaS clients in the hospitality and retail sectors, guiding them through end-to-end onboarding with clear, empathetic, and professional communication.
- • Assist clients in integrating their Point of Sale (POS) systems with the company’s proprietary advertising platform, providing step-by-step support and training as needed.
- • Configure and launch form-based digital ad campaigns on behalf of clients using the internal platform interface, aligning campaign settings with their stated business objectives.
- • Deliver high-touch client support via email and occasional video or phone calls, ensuring clients understand platform functionality and feel supported during initial setup.
- • Identify, document, and resolve minor technical issues or user errors related to platform usage, escalating complex bugs or system failures to the engineering team with detailed logs.
- • Maintain accurate records of client onboarding progress, communication history, and configuration details to ensure continuity and accountability across client accounts.
- • Collaborate with internal teams including customer success, QA, and engineering to ensure seamless handoffs and timely resolution of client-facing technical challenges.
- • Adapt communication style to suit clients with varying levels of technical proficiency, translating platform features into actionable, easy-to-follow instructions.
- • Manage multiple client onboarding workflows simultaneously while maintaining high standards of accuracy, timeliness, and client satisfaction.
- • Stay current with platform updates, campaign best practices, and integration requirements to provide informed and proactive support to clients.
- • Ensure all client interactions reflect the company’s commitment to exceptional service, professionalism, and user-centric problem solving.
- • Participate in feedback loops to improve onboarding documentation, training materials, and client experience based on real-world interactions.
- • Work exclusively within US time zones to align with client availability and internal team collaboration schedules.
- • Contribute to a culture of continuous improvement by sharing insights from client interactions that can enhance product usability and onboarding efficiency.
🎯 Requirements
- • B2+ / C1 level English proficiency with strong written and verbal communication skills
- • 2+ years of experience in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support
- • Prior experience working with a SaaS product or platform
- • Comfortable working directly with clients and guiding them through technical onboarding processes
- • Technical aptitude to learn software interfaces, troubleshoot system issues, and navigate dashboards and integrations
- • Detail-oriented with ability to manage multiple client requests accurately and efficiently
🏖️ Benefits
- • 100% Remote Work: Work from any location with a laptop and reliable internet connection
- • Highly Competitive USD Pay: Market-leading compensation paid in US dollars
- • Paid Time Off: Generous policies to ensure well-being and work-life balance
- • Work with Autonomy: Focus on results, not hours; manage your own schedule as long as deliverables are met
- • Work with Top American Companies: Engage in high-impact projects alongside leading U.S. businesses
- • Collaborate with a Global Team: Join a network of 600+ skilled professionals across 25+ countries
- • selected_category": "Customer Success",
- • "parent_category": "Customer Success",
- • "confidence": 0.98,
- • "reasoning": "The job title explicitly states 'Technical Customer Onboarding Specialist' and responsibilities center on guiding clients through SaaS onboarding, technical setup, and ongoing support—all core functions of Customer Success. The role does not involve sales, engineering, or product management duties that would shift it to another category.",
- • "city": "Mexico City",
- • "region": null,
- • "country_code": "MX",
- • "is_remote": true }
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About TrueLogic Company
TrueLogic Company is a digital marketing agency founded in 2001 in the Philippines. It provides SEO, PPC, social media marketing, web design and development services to local and international clients. The agency focuses on data-driven strategies to improve online visibility, traffic and conversions for businesses across retail, finance, healthcare and technology sectors. With offices in Makati and Cebu, it serves small to large enterprises seeking measurable digital growth.
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