Job Overview
Location
Dublin, Ireland
Job Type
Full-time
Category
Data & Analytics
Date Posted
April 14, 2026
Full Job Description
📋 Description
- • Senior Analytics Engineer role focused on building and maintaining scalable data pipelines and analytics infrastructure to support Intercom’s AI Group in delivering advanced customer service AI solutions.
- • Day-to-day responsibilities include designing ETL processes, collaborating with ML scientists and analysts to define data needs, ensuring data quality and governance, conducting advanced analysis to support strategic decisions, automating reporting workflows, and influencing data strategy across teams.
- • Intercom is a trusted AI Customer Service company serving nearly 30,000 global businesses, known for its AI agent Fin and Customer Service Suite, with a culture rooted in speed, innovation, and delivering exceptional customer experiences.
- • In this role, you will deepen your expertise in modern data stack technologies, strengthen cross-functional collaboration skills, gain exposure to production ML analytics workflows, and play a strategic role in shaping how data powers AI-driven product innovation.
Skills & Technologies
About Intercom, Inc.
Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
