Senior Analytics Engineer

📋 Description

• • Senior Analytics Engineer role focused on building and maintaining scalable data pipelines and analytics infrastructure to support Intercom’s AI Group in delivering advanced customer service AI solutions.
• • Day-to-day responsibilities include designing ETL processes, collaborating with ML scientists and analysts to define data needs, ensuring data quality and governance, conducting advanced analysis to support strategic decisions, automating reporting workflows, and influencing data strategy across teams.
• • Intercom is a trusted AI Customer Service company serving nearly 30,000 global businesses, known for its AI agent Fin and Customer Service Suite, with a culture rooted in speed, innovation, and delivering exceptional customer experiences.
• • In this role, you will deepen your expertise in modern data stack technologies, strengthen cross-functional collaboration skills, gain exposure to production ML analytics workflows, and play a strategic role in shaping how data powers AI-driven product innovation.