Job Overview
Location
Remote - Spain
Job Type
Full-time
Category
Software Engineering
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Drive customer adoption, retention, and satisfaction for an assigned book of accounts within Beyond’s short-term rental revenue management platform.
- • Provide in-depth analyses on booking trends and pricing performance to help clients optimize revenue outcomes.
- • Build trusted, consultative relationships with key customers, acting as a strategic extension of their team to ensure long-term success.
- • Train clients on core revenue management principles and effective utilization of Beyond’s software tools to enhance pricing decisions and revenue generation.
- • Ensure customer success by interpreting booking data, charts, and performance metrics to guide actionable pricing and operational strategies.
- • Secure annual subscription renewals and identify expansion opportunities within existing accounts to drive revenue growth.
- • Conduct regularly scheduled check-ins with key customer stakeholders to align on goals, track progress, and address evolving needs.
- • Monitor account health and proactively identify at-risk customers, implementing mitigation strategies to reduce churn.
- • Maintain a comprehensive understanding of Beyond Pricing’s product suite, including algorithmic pricing features and updates.
- • Review the performance of Beyond’s pricing algorithms in live markets and provide data-driven recommendations for improvement.
- • Collaborate closely with Revenue Management, Sales, and Customer Experience teams to align on customer outcomes and operational efficiency.
- • Mentor junior Customer Success team members and contribute to team development and knowledge sharing.
- • Serve as the primary voice of the customer to the Product team, communicating recurring feedback, feature requests, and market insights.
- • Deliver presentations, training sessions, and day-to-day support to customers to ensure seamless adoption and ongoing satisfaction.
- • Leverage Excel and other data analysis tools to interpret complex datasets and translate insights into client-facing recommendations.
- • Operate in a fully remote environment with a focus on delivering a white-glove customer experience to global clients.
- • Work across time zones to support customers in EMEA and other regions, with a primary focus on French- and English-speaking markets.
🎯 Requirements
- • 3+ years of experience working in customer success
- • Experience managing renewal conversations
- • Fluency and ability to work with customers in English and French
- • Experience working with software and comfort with data analysis tools, including Excel
- • Exceptional verbal and written communication skills across all levels
- • Experience supporting customers through presentations, trainings, or ongoing support
🏖️ Benefits
- • Stock options
- • Unlimited PTO
- • Private health insurance
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Beyond.com, Inc.
Beyond.com, Inc. operates a cloud-based recruitment platform that connects job seekers with employers in the United States. The company offers tools for posting jobs, searching résumés, and managing candidate pipelines, serving small businesses to large enterprises across multiple industries. It monetizes primarily through employer subscription plans and pay-per-click job advertising. Founded in 1998 and headquartered in King of Prussia, Pennsylvania, Beyond.com maintains a large proprietary database of active and passive candidates while providing analytics and integration APIs to HR software partners.
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