Senior Salesforce Field Service Consultant FSL (528)

Ubiminds Talent Solutions LLC

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions for complex service operations.
• Configure and manage core FSL components including Work Orders, Service Appointments, Dispatcher Console, Mobile Field Service Applications, Asset Management, and Service Level Agreements (SLAs).
• Design, improve, and standardize scheduling, dispatching, work execution, and quality assurance processes to enhance operational efficiency.
• Collaborate with ERP and third-party system teams to integrate Field Service Lightning with existing enterprise systems.
• Define and promote standardized service processes across global business units to ensure consistency and scalability.
• Deliver role-based training sessions, user documentation, and adoption programs to drive platform utilization and user engagement.
• Partner with business stakeholders to gather, analyze, and translate service operation requirements into scalable Salesforce configurations.
• Support change management initiatives to facilitate successful platform adoption and minimize resistance across field and office teams.
• Provide ongoing guidance on Salesforce Field Service best practices, governance, and platform evolution.
• Act as the technical lead for Field Service initiatives, bridging business needs with technical implementation across global teams.
• Ensure all implementations align with business objectives, focusing on service excellence, operational efficiency, and customer satisfaction.
• Monitor and optimize service lifecycle management workflows from request initiation through completion and reporting.
• Maintain up-to-date knowledge of Salesforce Field Service Lightning releases and feature enhancements to recommend strategic upgrades.
• Document system configurations, process flows, and integration points for audit, training, and future maintenance purposes.
• Support cross-functional teams including IT, operations, logistics, and customer service to align Field Service solutions with broader organizational goals.
• Participate in requirement gathering workshops, user acceptance testing, and post-go-live support activities.
• Identify opportunities for automation, process simplification, and performance improvement within field service operations.
• Ensure compliance with internal policies and external regulatory requirements through proper configuration and audit trails in Salesforce.
• Contribute to the continuous improvement of service delivery models by leveraging data insights and user feedback.

🎯 Requirements

• Salesforce Certified Field Service Consultant certification (mandatory)
• Salesforce Administrator certification (mandatory)
• Salesforce Service Cloud Consultant certification (mandatory)
• 4–7+ years of hands-on experience implementing Salesforce Field Service Lightning (FSL)
• Proven experience with Work Orders, Service Appointments, Dispatcher Console, Mobile Field Service Applications, Asset Management, SLA Management, and Salesforce Integrations
• Experience leading service transformation or process standardization initiatives

🏖️ Benefits

• Remote-first culture with international exposure and growth opportunities
• Full support from Ubiminds, including career guidance, HR, and administrative services
• Opportunity to lead enterprise-scale Salesforce Field Service transformations
• Work with international teams and global service operations
• Drive meaningful business impact through process optimization and technology adoption

Skills & Technologies

Senior

Remote

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Ubiminds Talent Solutions LLC

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About Ubiminds Talent Solutions LLC

Ubiminds is a technology talent provider that embeds senior Latin American software engineers and product teams into North American companies. Acting as the legal employer, it handles payroll, compliance, and benefits while clients direct day-to-day work. Services cover staff augmentation, dedicated squads, and executive search for roles in engineering, product, UX, and data. Founded in 2019, the company is headquartered in Florianópolis, Brazil, with legal entities in the U.S. and operations across Brazil, Mexico, Colombia, Argentina, and Chile.

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