Senior Software Development Manager

📋 Description

• • Lead delivery for customer-driven enhancements to the Encompass software for telecom clients, beginning as an individual contributor serving as a SAFe Release Train Engineer (RTE) to gain hands-on experience with CSG delivery practices and mature program execution.
• • Execute delivery using CSG’s SAFe-aligned operating model (Agile Release Trains, Program Increments) and the Solution Delivery Playbook, ensuring adherence to ceremonies, artifacts, quality gates, and role expectations.
• • Partner closely with customers, delivery directors, service delivery leaders, Scrum Masters, and architecture/engineering stakeholders to translate customer needs into high-quality, secure, and reliable software changes.
• • Aggressively leverage cutting-edge AI technologies (including GenAI) to drive measurable delivery and operational efficiencies, improving developer productivity, test automation, release quality, knowledge management, and support/triage workflows while ensuring security, privacy, and responsible AI governance.
• • Expand into formal people leadership responsibilities over time as the organization grows, including hiring, performance management, and career development for a growing team.
• • Lead through influence in a matrixed, customer delivery environment, aligning delivery teams, Scrum Masters, and stakeholders on objectives, execution plans, and delivery standards.
• • Own delivery outcomes for a portfolio of initiatives, including scope, schedule, quality, risk, and operational readiness; proactively surface tradeoffs and drive decisions.
• • Coach and mentor Scrum Masters and other RTEs on practical SAFe/Agile execution, reinforcing consistent use of the Solution Delivery Playbook and helping teams adopt improvements that increase predictability and transparency.
• • Serve as the SAFe Release Train Engineer (RTE) for a customer delivery/program, facilitating ART-level execution and alignment (PI Planning, ART Sync, System Demo, Inspect & Adapt) and driving cross-team dependency management and systemic impediment removal.
• • Work with leadership and delivery teams to execute engineering excellence practices such as CI/CD pipelines, automated testing, secure SDLC, release management, and developer productivity, leveraging Azure DevOps for work management and software deployments.
• • Build an inclusive, accountability-driven team culture that values engineering rigor, continuous improvement, and sustainable pace, modeling strong communication and collaboration.
• • Contribute to building the organization through interviewing, mentoring, and developing talent; as the role evolves, assume formal people leadership responsibilities.
• • Support effective delivery execution by ensuring the team has clear commitments, well-defined requirements, and disciplined planning/track-and-report practices; focus on removing systemic impediments rather than acting as day-to-day facilitator.