Senior User Researcher (Customer Journey)

📋 Description

• • Senior User Researcher leading strategic research to understand customer behaviors, motivations, and market trends, ensuring Back Market’s offerings resonate with consumers and align with sustainability goals.
• • Day-to-day responsibilities include designing and executing qualitative and quantitative research studies across the full customer journey, coaching designers in usability testing, and translating insights into actionable product and marketing strategies.
• • Part of a small, high-impact User Research function within a global marketplace for refurbished devices committed to reducing environmental impact through affordable, trustworthy tech.
• • Opportunity to shape product strategy, influence market positioning, refine designs, and optimize post-launch experiences while advancing expertise in user-centric research within a mission-driven, fast-paced environment.