Job Overview
Location
San Francisco
Job Type
Full-time
Category
Data & Analytics
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Service BI / Analytics Lead at OpenAI, you will define how Service measures, understands, and improves the customer experience across the full hardware service lifecycle, from onboarding and troubleshooting to warranty claims, replacements, repairs, reverse logistics, and loyalty outcomes.
- • You will build the analytics foundation and insight engine that powers decision-making across Service, including defining metrics, building reporting systems, forecasting warranty and service demand, modeling unit economics, and surfacing insights that help improve both customer experience and operational discipline.
- • You will partner with Data Engineering and systems teams to build data models, pipelines, joins, and semantic layers; lead forecasting for warranty return rates and costs; define service unit economics; and work cross-functionally with Product, Engineering, Product Quality, Reverse Logistics, Commerce, Finance, and Support Operations to turn data into clear recommendations.
- • Over time, you will hire and lead a small, high-impact analytics team as the hardware service organization scales, shaping the roadmap for analytics investments across systems, reporting, forecasting, and insight generation.
🎯 Requirements
- • 8–12+ years of experience in BI, analytics, data science, or a related function, ideally in consumer hardware, customer support, warranty, operations, or reverse logistics.
- • Strong SQL, data modeling, and analytics fundamentals, with the ability to work across raw operational data and executive-level insights.
- • Experience building analytics systems, KPI frameworks, and reporting from 0→1.
- • Experience with forecasting, operational modeling, unit economics, and scenario planning.
- • Experience leading, or readiness to lead, a lean team while setting a high bar for analytical rigor.
- • Experience with warranty, claims, returns, repairs, RMA, or reverse-logistics analytics.
🏖️ Benefits
- • Hybrid work model of 4 days in the office per week.
- • Relocation assistance for new employees.
- • Opportunity to build analytics systems from first principles in a 0→1 environment.
- • Influence across Operations, Product, Engineering, Finance, and Support teams.
- • Shape the roadmap for analytics investments across systems, reporting, forecasting, and insight generation.
- • Lead and grow a high-impact analytics team as the hardware service organization scales.
Skills & Technologies
Senior
Hybrid
About OpenAI, Inc.
OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.
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