Job Overview
Location
47 Locations
Job Type
Full-time
Category
Engineering
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • The Sr. Manager, IT Performance and Governance role drives IT performance, governance, and transparency to ensure technology initiatives align with business goals, building metrics, reporting, and governance frameworks while partnering with Strategic Sourcing to manage vendor performance and maximize value.
- • Day-to-day responsibilities include developing and maintaining CIO dashboards and operational metrics, defining OKRs and mapping IT objectives to business goals, establishing and maintaining IT governance frameworks and compliance programs, managing vendor governance and relationships, and fostering a collaborative, inclusive, and psychologically safe team culture through leadership and stewardship.
- • CSAA Insurance Group is a leading personal lines property and casualty insurer and AAA affiliate, committed to building innovative, human-centered solutions that help members prevent, prepare for, and recover from life’s uncertainties, operating with a collaborative, inclusive culture where employees’ strengths grow and ideas drive real impact.
- • In this role, the individual will develop expertise in IT performance management, governance frameworks, vendor oversight, and data-driven decision-making, while shaping organizational culture, driving accountability, and advancing enterprise-wide strategic alignment through leadership and cross-functional collaboration.
🎯 Requirements
- • Bachelor’s degree in Business, Finance, Information Technology, or a related field
- • 10+ years of experience in IT operational performance management, IT governance, or related roles
- • Strong background in IT metrics, performance reporting, and data-driven decision-making
- • Demonstrable experience in developing and implementing IT governance frameworks, policies, and compliance programs
- • Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement
- • Superb communication and collaborator management skills, with the ability to develop a culture of accountability and performance measurement within IT
- • Experience working with third-party vendors and leading sophisticated IT contracts
- • Certifications such as CISA, CISM, ITIL, or PMP are a plus
🏖️ Benefits
- • Total compensation package with annual bonus eligibility for most roles
- • 401(k) with company match
- • Career growth through leader and mentor partnerships to unlock development opportunities
- • Flexible Workplace with remote-first culture and Home-Flex roles
- • Inclusion and Belonging initiatives fostering a valued and heard workplace
- • Sustainability efforts to build resilient communities and reduce environmental impact
Skills & Technologies
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About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.
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