Job Overview
Location
Ontario Virtual
Job Type
Full-time
Category
Data & Analytics
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • As a Senior Omnichannel Analyst at Assurant, you will play a key role in activating insights and driving measurable improvements across digital and assisted channels, directly impacting customer experiences for over 300 million customers worldwide.
- • Your day-to-day responsibilities include partnering with stakeholders to understand business needs, analyzing customer journey data to uncover actionable insights, collaborating cross-functionally to drive improvements, owning medium-complexity initiatives, and mentoring junior team members.
- • Assurant is a Fortune 500 global business services company operating in 21 countries, recognized as a Best/Great Place to Work in 14 countries and awarded Fortune’s Most Innovative Companies, with a culture centered on service, innovation, and practical risk-taking known as 'The Assurant Way'.
- • In this role, you will develop expertise in omnichannel analytics, customer experience transformation, and data-driven storytelling while leading projects, mentoring others, and influencing strategic decisions that enhance customer journeys across global markets.
🎯 Requirements
- • Bachelor’s degree in statistics, business, mathematics, computer science or related field
- • 4+ years of experience in a data analyst or similar role, with 2+ years focused on translating insights into recommendations and developing reports using SQL, Microsoft Reporting Services, and/or Power BI, ideally in contact center environments
- • Experience working in or with contact center environments and familiarity with CX technology platforms such as Medallia, Qualtrics, or In-Moment
- • Strong analytical and problem-solving skills, excellent verbal and written communication abilities, and experience driving change in large, complex organizations
- • Ability to lead projects, manage multiple tasks under deadlines, gather requirements from end users, and present complex data clearly to non-technical stakeholders
- • Knowledge of Excel, MS Word, MS PowerPoint, and a determined, self-starter mindset with good presentation and storytelling skills
🏖️ Benefits
- • Competitive pay range of $80,000.00 - $131,900.00 based on background, experience, and location
- • Opportunity to work for a Fortune 500 company recognized as a Best/Great Place to Work in 14 countries and awarded Fortune’s Most Innovative Companies
- • Access to Assurant’s unique culture ('The Assurant Way') emphasizing service, innovation, and practical risk-taking
- • Opportunities to mentor interns and junior team members and lead medium-complexity initiatives with support on high-complexity projects
- • Exposure to global impact, working on initiatives that enhance customer experiences for over 300 million customers worldwide
- • Support for professional growth through cross-functional collaboration, knowledge sharing, and participation in stakeholder meetings to influence roadmaps
Skills & Technologies
About Assurant, Inc.
Assurant, Inc. is a global provider of risk management products and services, headquartered in New York. The company offers extended service contracts, vehicle protection, pre-funded funeral insurance, renters insurance, lender-placed homeowners insurance, and other specialty property and casualty coverage. It partners with lenders, manufacturers, mobile carriers, funeral homes, and property managers to distribute its products primarily in North America, Latin America, and Europe. Founded in 1892 and publicly traded on the NYSE, Assurant focuses on supporting consumer purchases of homes, vehicles, mobile devices, and appliances through underwriting, claims administration, and customer support services.
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