Job Overview
Location
São Paulo
Job Type
Full-time
Category
Customer Support
Date Posted
December 26, 2025
Full Job Description
📋 Description
- • Join Jitterbit as a Support Intern and become the vital link between our cutting-edge integration platform and the customers who depend on it every day. In this hands-on role you will be embedded in a fast-paced São Paulo squad that is redefining how businesses connect their apps, data, and APIs. Your day-to-day mission is to turn customer questions into elegant solutions, while simultaneously sharpening your own skills in modern web and mobile technologies.
- • Provide front-line technical support for web and mobile applications that power thousands of integrations worldwide. You will triage tickets, reproduce issues in sandbox environments, and craft clear reproduction steps so that developers can squash bugs quickly and ship fixes confidently. Every resolved ticket is a direct contribution to customer success and product quality.
- • Contribute to the creation and continuous improvement of product features by feeding real-world customer pain points into the development backlog. You will join daily stand-ups armed with user stories, screenshots, and logs that help engineers prioritize the next sprint and design features that delight users.
- • Assist in bug fixing and software testing across multiple environments. You will write concise test cases, execute regression suites, and validate hot-fixes before they reach production. Your meticulous eye for detail will prevent costly rollbacks and keep our release velocity high.
- • Collaborate on technical documentation that turns tribal knowledge into reusable assets. You will update knowledge-base articles, record Loom walkthroughs, and maintain internal runbooks so that future teammates ramp up faster and customers find answers 24/7 without waiting for a human reply.
- • Participate in planning, alignment, and task-review meetings with cross-functional squads composed of developers, QA engineers, product managers, and UX designers. You will present weekly metrics on ticket volume, resolution time, and customer satisfaction, influencing roadmap decisions and shaping the next generation of Jitterbit’s platform.
- • Shadow senior support engineers on complex integration scenarios involving REST, SOAP, GraphQL, and proprietary APIs. Over time you will own your own queue of advanced tickets, giving you exposure to enterprise security models, OAuth flows, and high-throughput data pipelines.
- • Champion a culture of customer empathy by translating technical jargon into plain Portuguese and English explanations. Whether you are guiding a marketing analyst through field mapping or helping an IT director troubleshoot a 500-error, your communication style will turn frustrated users into loyal advocates.
- • Leverage modern tooling—Jira, Confluence, Postman, Datadog, and Slack—to keep work visible and collaborative. You will build dashboards that track SLA compliance and alert the team before small issues snowball into outages.
- • Contribute to internal hack-days and innovation sprints. Past interns have shipped chatbots that auto-suggest knowledge articles, Chrome extensions that capture HAR files in one click, and Python scripts that auto-provision test tenants. Your ideas will be heard, prototyped, and potentially rolled out to the entire customer base.
- • Grow through a structured 12-week learning plan that pairs you with a dedicated mentor. By the end of the internship you will have closed at least 100 tickets, authored 10 knowledge-base articles, and presented a capstone project to the LATAM leadership team—experiences that will jump-start your career in tech.
🎯 Requirements
- • Currently pursuing or recently completed a degree in Computer Science, Information Systems, Engineering, or related field
- • Basic understanding of web technologies (HTML, CSS, JavaScript) and RESTful APIs
- • Fluent in Portuguese and conversational in English; able to write clear technical explanations in both languages
- • Strong analytical mindset with the ability to reproduce, document, and prioritize software issues
- • Nice-to-have: familiarity with mobile development (iOS/Android), SQL, or integration platforms such as Zapier, MuleSoft, or Dell Boomi
🏖️ Benefits
- • Paid internship with competitive market stipend and transportation voucher
- • Flexible hybrid schedule—work from our vibrant São Paulo WeWork three days a week and remotely the rest
- • Mentorship from senior engineers and a clear path to full-time employment for standout performers
- • Access to online learning platforms (Udemy, Pluralsight) and certification reimbursement for cloud or integration technologies
Skills & Technologies
Junior
Onsite
About Jitterbit, Inc.
Jitterbit provides an API integration and workflow automation platform that connects on-premises, cloud, and SaaS applications, databases, and services. The company offers low-code tools for designing, deploying, and managing integrations, data transformation, and business process automation, alongside pre-built connectors and templates. Its products serve enterprise and mid-market organizations seeking to streamline data exchange, accelerate digital initiatives, and reduce manual coding across ERP, CRM, e-commerce, and other systems.
