Technical Support Specialist (based in Myanmar) - night hours

�

� Description

• • Become the human face behind Hostinger’s 3-million-strong global customer base. As a Technical Support Specialist working night hours from Myanmar, you will own the final—and often most memorable—step of our customer journey: the moment when a frustrated site owner turns into a lifelong Hostinger advocate because you solved their problem faster and clearer than they thought possible.
• • Own complex technical issues end-to-end via live chat and tickets. Whether a WordPress site is throwing 500 errors after a PHP upgrade or a DNS misconfiguration is breaking email delivery, you will diagnose root causes, craft plain-language explanations, and implement fixes that restore business-critical services before sunrise in Europe and the Americas.
• • Translate “geek speak” into step-by-step guidance that a first-time blogger in Brazil or an e-commerce entrepreneur in Canada can follow without fear. Your superpower is empathy paired with precision: you’ll screenshot, annotate, and record GIFs so customers feel confident clicking "update" or "migrate" at 2 a.m. their time.
• • Collaborate with Product, Engineering, and AI teams to feed real-world pain points into Kodee, our AI assistant. Your nightly insights will directly shape smarter auto-responses, new knowledge-base articles, and product fixes that prevent the next 10,000 customers from ever hitting the same roadblock.
• • Rotate through weekend and holiday coverage without burning out. Our scheduling engine balances night blocks (e.g., 11 p.m.–7 a.m. ICT) with generous recovery days, ensuring you can pursue a degree, care for family, or simply binge Netflix between shifts.
• • Champion continuous improvement. Each week you’ll quantify your impact—ticket CSAT, first-response time, and knowledge-base deflection—and pitch at least one experiment (macro, workflow tweak, or training idea) to the CS Ops squad. Past hires have cut average handle time by 18 % and increased AI accuracy by 12 % within 90 days.
• • Stay razor-sharp on an ever-evolving product stack. You’ll beta-test hPanel releases, spin up cloud instances on demand, and complete micro-certifications in LiteSpeed, Cloudflare, and WooCommerce so your advice is always ahead of the curve.
• • Work 100 % remotely from any quiet corner of Mandalay, Naypyidaw, or Yangon. We ship you noise-canceling headphones, an ergonomic chair, and a fiber stipend so your home office rivals any tech campus.
• • Celebrate wins loudly. When you save a Black Friday launch or de-escalate a viral tweet, the entire 900-person Hostinger family hears about it on Slack, complete with emojis, memes, and sometimes a surprise GrabFood voucher.
• • Grow without limits. After six months you can shadow a DevOps rotation, mentor new agents, or pivot into Product Support Engineering—whatever fuels your curiosity. Your career map is drawn in pencil, not stone, and you hold the eraser.

� Requirements

• • Fluent English (C1 or native) with flawless written grammar and the ability to explain DNS propagation to a non-technical user at 3 a.m.
• • 1+ years of customer support experience in a tech or SaaS environment, preferably handling live chat or tickets at scale
• • Solid grasp of web hosting fundamentals: domains, DNS records, email routing, FTP/SFTP, MySQL, SSL, and basic website troubleshooting
• • Comfortable working fixed night shifts (ICT) including some weekends; reliable high-speed internet and a distraction-free workspace
• • Nice to have: advanced knowledge of cPanel/hPanel, WordPress, LiteSpeed, performance optimization, or prior exposure to AI support tooling

️ Benefits

• • 360° Growth package: 3-week intensive onboarding, Reforge & Scribd subscriptions, global conference budget, and clear internal mobility paths
• • Remote-first flexibility: choose your Myanmar base, receive a home-office stipend (ergonomic chair, headset, fiber top-up), and enjoy rotating schedules that respect your personal life
• • Wellness first: paid sick days, recharge leave, hobby & sports clubs, plus milestone gifts for weddings, new babies, and graduations
• • Work hard, party harder: quarterly Workations, Town Hall livestreams, team-building budgets, and surprise food deliveries when you crush KPIs