Job Overview
Location
Bangalore, India
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist III at Employ Inc., you will provide advanced technical support to customers using the company’s ATS platforms—Jobvite, Lever, and JazzHR—ensuring seamless resolution of complex issues and enabling recruiters to focus on connecting with talent.
- • Day to day, you will troubleshoot and resolve escalated technical cases, collaborate with engineering and product teams to diagnose root causes, document solutions in knowledge base articles, and mentor junior support staff while maintaining high customer satisfaction through timely, empathetic communication.
- • You will join a fast-moving, remote-first team of builders and innovators committed to a people-first philosophy, where flexible work arrangements, comprehensive benefits, and career development opportunities empower employees to thrive while helping millions of candidates and employers connect globally.
- • In this role, you will deepen your expertise in enterprise SaaS support, develop leadership and mentoring capabilities, gain exposure to AI-driven HR technology, and grow into a trusted technical advisor who influences product improvements and customer success outcomes.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- • 3+ years of experience in technical support for SaaS platforms, preferably in HR tech or applicant tracking systems
- • Strong troubleshooting skills with experience in SQL, APIs, and web technologies (HTML, CSS, JavaScript)
- • Excellent communication and interpersonal abilities, with proven skill in explaining technical concepts to non-technical users
- • Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and knowledge base documentation
- • Ability to work independently and collaboratively in a remote-first environment
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plans
- • Flexible work arrangements and remote-first culture
- • Generous paid time off and company holidays
- • Professional development stipend and career growth opportunities
- • Employee assistance program and wellness initiatives
- • Equity participation and performance-based bonuses
About Employ Inc.
Employ Inc. operates a cloud-based applicant tracking and hiring platform that centralizes job posting, candidate sourcing, interview scheduling, and onboarding workflows for employers and staffing agencies. The software integrates with job boards, background-check providers, HRIS, and payroll systems to automate compliance, reporting, and communications. Founded in 2021 through the merger of JazzHR, Lever, and NXTThing RPO, the company serves small businesses to mid-market enterprises across North America, aiming to reduce time-to-hire and administrative overhead.
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