Job Overview
Location
Remote - US
Job Type
Full-time
Category
Data & Analytics
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As Twilio’s Web Analytics & Insights Manager, you will partner with cross-functional teams to drive a scalable, holistic web analytics strategy that ensures data integrity, accuracy, and reliability across Twilio.com, enabling data-driven decision-making at scale.
- • Day to day, you will work closely with the Web team to deliver desired analytics tracking, own and maintain GA/web analytics implementation and troubleshooting, brainstorm creative solutions with technical and non-technical stakeholders, drive continual capability improvements, and own recurring monthly and ad-hoc analysis, deep dives, and storytelling to uncover actionable insights across site, page, channel, and A/B testing performance.
- • You will join Twilio’s remote-first, globally inclusive team that values connection, innovation, and empowerment, where you’ll collaborate with UX, CRO, Web Strategy, Web Dev, Demand Gen, SEO, Content, and CDP SMEs to unify data strategies and maximize the integration between CDP and Google Analytics for a 360-degree customer journey view.
- • In this role, you will grow your presence company-wide as a subject matter expert, eventually owning cross-functional relationships, while developing expertise in scalable analytics solutions, stakeholder enablement, and AI-driven analytics workflows, positioning yourself as a trusted advisor in web analytics and insights.
🎯 Requirements
- • 5 years of experience in web analytics
- • Expertise in Google Analytics 4, both implementation and analysis
- • Strong knowledge of JavaScript, HTML, and browser dev tools
- • Hands-on experience with Google Tag Manager (GTM)
- • Familiarity with A/B and multivariate testing frameworks, as well as web personalization
- • Strong communication skills with the ability to communicate effectively with both technical and non-technical audiences
- • Detail-oriented with a passion for clean, trustworthy data
- • Strong analytical skills with a track record of independently exploring data, delivering insights, storytelling, and actionable recommendations
- • Excellent collaborator across cross-functional teams; skilled in managing stakeholder projects
- • Highly reliable and accountable. A self-starter.
- • Interest or experience in applying AI-driven solutions to analytics workflows
🏖️ Benefits
- • Competitive pay
- • Generous time off
- • Ample parental and wellness leave
- • Healthcare
- • Retirement savings program (401(k))
- • Paid sick time, paid personal time off, and paid parental leave
- • Opportunity to participate in Twilio’s equity plan and corporate bonus plan
- • Approximately 15% travel anticipated to build meaningful in-person connections
- • Support for volunteering and donation efforts through Twilio.org impact fund
Skills & Technologies
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
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