(Remote) RCM Client Implementation Leader

Harris Computer Systems Corporation

Job Overview

Location

12 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end implementation of new MEDTEAM RCM clients from contract execution through stabilization and transition to steady-state operations.
• Develop, maintain, and execute detailed implementation project plans including milestones, dependencies, deliverables, and risk mitigation strategies for each client engagement.
• Conduct kickoff meetings with client stakeholders to align on scope, timelines, success criteria, and governance structure.
• Lead recurring client status meetings, document decisions, risks, action items, and owners, and drive accountability across internal and external teams.
• Manage transition activities including AR file conversion, legacy receivables work-down strategy, and run-out claim handling.
• Coordinate system access provisioning across client EHR/practice management systems, clearinghouses, payer portals, and internal RCM platforms.
• Partner with IT and Billing teams to establish 837/835 EDI connectivity, payer enrollment, ERA setup, and lockbox/banking integrations.
• Lead workflow design sessions to document client-specific SOPs covering registration, eligibility, billing, denials, payment posting, and AR follow-up.
• Validate data feeds, reporting hooks, and dashboard configurations prior to client go-live.
• Serve as the primary client contact during implementation, building trust through proactive communication, transparency, and responsiveness.
• Translate client business requirements into operational specifications for internal delivery teams.
• Manage scope, expectations, and change requests; escalate appropriately when shifts impact contractual commitments.
• Conduct executive-level briefings and status updates for client CFOs, Revenue Cycle Directors, and other senior stakeholders.
• Oversee go-live execution including final cutover activities, command center support, and rapid issue resolution during the first 30–45 days post-launch.
• Understand RCM operational expectations and industry KPIs (cash collections, denial rates, AR aging, productivity) and lead communication to establish initial performance baselines.
• Facilitate formal transition to steady-state operations leadership and document lessons learned and post-implementation review findings.
• Ensure all training materials, documentation, and knowledge transfer artifacts are delivered to ongoing operations teams.
• Collaborate with sales and solution design teams during late-stage prospect conversations to validate scope and feasibility.
• Partner with finance to confirm billing setup, contract terms, and revenue recognition triggers.
• Work with reporting and analytics teams to define client-specific KPI dashboards and recurring deliverables.
• Provide structured feedback to product, technology, and operations leadership on implementation friction points and improvement opportunities.
• Leverage AI tools including copilots, chat-based assistants, and automation platforms to improve workflows, solve problems, and increase efficiency while maintaining security and compliance standards.
• Manage multiple concurrent implementations at varying stages without degradation in quality or timeline adherence.

🎯 Requirements

• Minimum 5–7 years of experience in healthcare revenue cycle, with 2–3 years in client communication, project management, RCM education, or transition leadership roles.
• Demonstrated experience leading onboarding of hospital and/or physician practice clients onto outsourced RCM platforms.
• Strong working knowledge of end-to-end RCM operations: patient access, billing, denials, AR follow-up, payment posting, and reporting.
• Proficiency with project management tools (Smartsheet, MS Project, Asana, Monday, or similar) and MS Office suite (Excel, PowerPoint, Word).
• Familiarity with major hospital and practice management systems (MEDHOST, Epic, Cerner, Meditech, athenahealth, NextGen, eCW, or similar).
• Working knowledge of EDI transactions (837, 835, 270/271, 276/277), payer enrollment processes, and clearinghouse operations.

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work flexibility

Skills & Technologies

Senior

Remote

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Harris Computer Systems Corporation

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About Harris Computer Systems Corporation

Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.

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