Account Manager SMB - Benelux

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• Own and manage a portfolio of small and medium-sized business (SMB) accounts primarily within the Italy market, with additional accounts from other core markets in the Benelux region.
• Develop and maintain high levels of customer engagement by building strong relationships with key decision-makers within client organizations.
• Gain deep understanding of each customer’s business operations to maximize their utilization of Perk’s travel and spend management platform.
• Identify and pursue growth opportunities within existing accounts through strategic up-selling and cross-selling of Perk’s product suite to meet and exceed quarterly revenue targets.
• Deliver regular business reviews, reports, and presentations to senior client stakeholders using data analytics to demonstrate value and drive informed decision-making.
• Act as the primary point of contact between clients and internal Perk teams to ensure seamless product integrations and smooth roll-outs.
• Proactively identify recurring issues within client accounts and develop scalable, long-term solutions to improve customer satisfaction and retention.
• Prioritize time and resources effectively to focus on high-impact activities that drive account growth and customer success.
• Leverage AI-enabled tools to research accounts, prioritize outreach, draft communications, synthesize data, and reduce shadow work—while maintaining human judgment in critical decisions.
• Collaborate cross-functionally with sales, product, and support teams to align customer needs with platform capabilities and internal processes.
• Maintain expert-level knowledge of all Perk products and features to confidently advise clients on optimal usage and new functionalities.
• Ensure customer satisfaction remains the top priority while consistently delivering results-oriented outcomes.
• Embody Perk’s values by being empathetic, honest, trustworthy, focused, and open to giving and receiving constructive feedback.
• Participate in in-person team collaboration 3 days per week at the Barcelona office, as Perk operates with an IRL-first approach to work.
• Utilize AI tools daily to enhance efficiency in account research, client communication, and data analysis—without replacing human judgment or relationship-building.
• Contribute to a global, diverse team representing over 70 countries, operating in English as the official office language.

🎯 Requirements

• Native Dutch speaker with fluent English (C1 level)
• Proven experience in account management or customer success within the Benelux market
• Previous experience in a SaaS or travel-tech business is highly preferred
• Strong presentation, communication, and relationship-building skills
• Excellent prioritization and time management abilities
• Ability to analyze data and translate insights into actionable client recommendations

🏖️ Benefits

• Competitive compensation with equity ownership in Perk
• Generous vacation days plus public holidays
• Choice between private healthcare or a gym allowance
• Life insurance coverage for financial protection of loved ones
• 17 weeks of paid parental leave during a child’s first year
• Up to 20 paid "Work from Anywhere" days per year

Skills & Technologies

Spring

REST

Design

Hybrid

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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